Floor Manager Restaurant

At Sloane; London; On-site; GBP 40,000 - 48,000; Full time

Job summary

A luxury boutique hotel in Chelsea is seeking a Restaurant Floor Manager to ensure exceptional dining experiences and maintain operational success. This role involves managing restaurant services, enhancing guest satisfaction, and leading a dedicated team. Candidates should have at least 2 years of experience in a similar role and possess strong communication and leadership skills.

Benefits

Increased holiday allowance with length of service

Complimentary meal while on duty

HSF Health Plan

Optical cost reimbursement

Complimentary coverage for partner and children

High street and grocery shopping discounts

Access to a 24/7 GP advice line

Employee referral program

Contributory pension scheme

Learning and development opportunities

Qualifications

• Minimum 2 years of experience in a similar role within a luxury dining environment.
• Excellent knowledge of cocktails, spirits, wines, and champagne.
• Ability to speak and write French is desirable.

Responsibilities

• Assist in the comprehensive management of restaurant and in-room dining services.
• Monitor compliance with health, safety, sanitation, and alcohol awareness standards.
• Coach, train, and nurture both management and hourly employees.

Skills

Communication

Customer-focused mindset

Upselling skills

Leadership

Job description

Direct message the job poster from ...At Sloane

• Salary: Up to £48,000 gross per annum (£23 per hour), based on a 48-hour work week. This includes the service charge and is dependent on experience.
• Increased holiday allowance with length of service
• Complimentary meal while on duty
• HSF Health Plan*
• Optical cost reimbursement
• Complimentary coverage for your partner and children
• High street and grocery shopping discounts, as well as discounted cinema tickets and more.
• Access to a 24/7 GP advice line and counselling services, including support for dependents.
• Employee referral program for line employees.
• Contributory pension scheme*
• Learning and development opportunities.

What will I be doing?

As an Restaurant Floor Manager at ...At Sloane, you will play a pivotal role in ensuring an exceptional dining experience for our guests while maintaining the seamless operation and financial success of the restaurant, bar, and in-room dining services. You will collaborate closely with our Restaurant Manager and the rest of the team to enhance guest satisfaction and foster a culture of continuous improvement. This role demands excellent communication skills, a customer-focused mindset, and the ability to cultivate positive relationships.

Operational Management:

• Assist in the comprehensive management of restaurant, and in-room dining services, including but not limited to tasks such as handling the rota, undertaking opening and closing duties and checks, and collaborating with other departments wherever required.
• Actively participate in departmental meetings and team briefings, offering support and guidance to team members when needed to achieve collective objectives.
• Monitor compliance with health, safety, sanitation, and alcohol awareness standards.
• Engage in show rounds, daily briefings, and debriefs.
• Interact with hotel guests and VIPs, providing VIP reports to the Executive Management Team.
• Coordinate and facilitate staff training, including regular tastings, irreproachable steps of service training, and provide consistent feedback and guidance to team members.

Financial Performance Management:

• Meet established cost of sales targets.
• Analyse financial data to support decision-making and forecast potential revenues and costs.
• Exercise cost control measures while maintaining service standards.

Health and Safety Management:

• Familiarise yourself with relevant health and safety legislation and ensure team members comply with regulations.
• Act in accordance with fire safety instructions and promote a safe working environment.
• Attend and stay updated on mandatory training and legislative changes.

Staffing and Team Development:

• Assess staffing needs and develop plans for future growth.
• Coach, train, and nurture both management and hourly employees.
• Elevate team performance, morale, productivity, and enthusiasm.

What are we looking for?

• Minimum 2 years of experience in a similar role within a luxury dining room/property
• Excellent knowledge of cocktails, spirits, wines and champagne.
• Excellent knowledge of food with a high aptitude to learning and describing dishes with flair to both guests and team members.
• Strong upselling skills and ability to tailor service to differing guests’ needs.
• Outgoing personality with a passion for creating unique experiences.
• Stay informed about new trends, fashions, art, and culture.
• Ability to speak and write French is desirable but not essential.
• Self-starter with creativity, high drive, and result-oriented approach.
• Strong work ethic and ability to handle tasks under pressure and meet deadlines.
• Strong leadership skills to motivate the team and maintain a high level of service.

Who are we?

We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences.

Within one of London’s most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting.

Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.

*Upon successful completion of the probation period

*The service charge range fluctuates based on our forecasted business levels and may vary from month to month.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Restaurants, Hotels and Motels, and Hospitality

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