Department Manager - Wandsworth

H&M; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Global Employee Discount 25%

Health & Lifestyle Benefits

Employee Assistance Programme

Benefit Hub discounts

Travel Loans

Company Sick Pay

Workplace Pension Scheme

Job summary

H&M Group in London (Wandsworth) seeks a Department Manager for a permanent full-time in-store role. You will lead and support a team, ensuring an inclusive culture and exceptional customer experience while driving sales and stock optimisation.

You will recruit and develop staff, analyse store performance, stay aware of local competition, and collaborate with other functions to push the business forward. Flexibility including weekends is required.

Qualifications

• Experience leading teams in a fast-paced retail environment.
• Strong communication and people management skills.
• Ability to analyse sales data to drive commercial decisions.
• Recruitment and onboarding experience with a coaching mindset.
• Customer-centric approach with focus on in-store experience.

Responsibilities

• Lead your team to deliver outstanding customer experience with excellent operational and visual standards.
• Analyse sales performance, identify opportunities, set goals, and create improvement plans.
• Recruit, onboard and develop your team while fostering an inclusive culture.
• Stay informed on store strengths, growth areas, competitors, and local market needs.

Skills

Leadership

Customer service

Sales analysis

Team development

Communication

Job description

Job Description

This is a permanent full-time 39 hour position based in the H&M Wandsworth Store. For this position we will require full flexibility, including weekends.

WHAT YOU'LL DO

As a Department Manager, you will lead and support your team, creating an inclusive and collaborative culture. You ensure an excellent operational and visual experience for your customers and colleagues, whilst strategically analysing sales, leading H&M to success.

• Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards.
• Analyse sales performance, identify commercial opportunities, set goals, and create plans to optimise results, profits, and stock levels.
• Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.
• Keep informed about your store's key strengths and areas for growth, while staying aware of competitors and understanding the local market and customer needs.

WHO YOU'LL WORK WITH

Our stores are the heart of our company, where customers will experience our brand firsthand. Being part of a dynamic Store Team, which include, Sales Advisors, Team Leaders, Department Managers, Visual Merchandisers and Store Managers, together you will create an inspirational environment for our customer and colleagues.

In this leadership role, you will collaborate with your area team, support office, and key business functions to drive store performance and contribute to the broader success of the company.

WHO YOU ARE

We welcome applicants who are:

• Motivated to contribute to H&M's vision and success.
• Strong and confident leaders who inspire and develop their teams with integrity.
• Excellent communicators, strategic solution finders and confident decision makers.
• Business-minded, innovative, and commercially driven to ensure a great customer experience.

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU'LL LOVE WORKING HERE

• Global Employee Discount of 25% across the H&M Group [H&M, COS, & Other Stories, Monki, Weekday, Arket and H&M Home]
• Health and Lifestyle Benefits
• The Retail Trust - Employee Assistance Programme
• Benefit Hub, offering exclusive discounts
• Travel Loans
• Company Sick Pay
• Workplace Pension Scheme

JOIN US

Our uniqueness comes from a combination of many things - our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it's our people who make us who we are.

Take the next step in your career together with us. The journey starts here.

ADDITIONAL INFORMATION

To manage the high volume of applications for roles with leadership responsibilities, we use an online assessment method. You will need to complete it as part of the application and screening process. Your responses will be scored by an assessment tool that applies to predefined criteria set by H&M Group.

After completing the assessment, you'll have the opportunity to share feedback and ask questions.

If you experience any difficulties or prefer an alternative assessment method, please contact [e-mail] Choosing an alternative will not impact your application.

*For more information on how we process your personal data, please see our Privacy Notice.

**We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you not to attach a cover letter to your application.