Floor Manager: Premium Gaming & Hospitality Lead

Loading; Brighton; On-site; GBP 14,000 - 18,000; Full time

Job summary

Loading in Brighton is seeking a Floor Manager who will lead the team to provide the highest standard of customer service and ensure the venue is well-maintained. The ideal candidate will have a strong background managing teams in a busy hospitality environment, with a hands-on approach to welcoming guests.

This full-time position offers a starting pay of £14 per hour plus bonuses and tips. Weekend availability is a must, and candidates will have the chance to work with a diverse audience including local families and game industry professionals.

Qualifications

• Good understanding of hospitality business: main drives, priorities, margins.
• Ability to manage and maintain control of a busy shift: staff, guests, bookings.
• Hands-on approach - welcoming guests, waiting on tables, preparing drinks.

Responsibilities

• Lead the team and set high standards of customer service.
• Ensure the venue looks its best at all times.
• Enforce standards and manage busy workloads.

Skills

Team management

Customer service

Attention to detail

Self-motivation and resourcefulness

Education

Experience managing teams

Barista and bar training

Job description

Loading has been mixing games and hospitality since 2010 - offering video games themed cocktails and food menu, and hundreds of board and video games to its customers as a bonus. We work closely with big names in the games industry, and are a go-to space for new title launches, community meet ups, and ice breaking dates.

Loading Brighton is located on Brighton beach by the Palace Pier, greeting the most diverse public, from game industry professionals to local nerds, families and seasonal tourists

Job Description

The Floor Manager will be:

Leading the team by example, setting and demanding a high standard of customer service and making sure the venue looks the best it can at all times.

The position is for a full time contract, and ideal candidates will have:

• Good understanding of hospitality business: main drives, priorities, margins
• Ability to manage and maintain control of a busy shift: staff, guests, bookings, walk-ins, shortages, breakages, apocalypses.
• Self-motivation and resourcefulness.
• Akeen attention to detial.
• Hands-on approach - welcoming guests, waiting on tables, preparing drinks.
• Enforcing the standards - by force if needed

Qualifications

Qualifications

• Experience managing teams in a high paced, premium environment
• Barista and bar training is a bonus

Additional Information

• Starting from £14p/h plus bonuses and share of tips
• Full time, with weekend availability is a must
• Objectively nice audience, and opportunity to meet game industry trailblazers

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