Floor Manager - (Operations Coach)

NIKE, Inc.; London Borough of Croydon; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

Pension & Share scheme

Training & development opportunities

Job summary

NIKE, Inc. in Croydon, United Kingdom, is seeking a Store Coach (Head Coach equivalent) to lead a Nike Retail Store team.

You will deliver a premium consumer experience, coach and motivate staff, manage daily store operations to achieve sales targets, and uphold Nike standards. You will also drive inventory accuracy, support monthly initiatives, use data to inform decisions, and collaborate with senior leadership and partners across stores and HQ.

Qualifications

• Experience in retail leadership or supervisory roles.
• Strong customer service experience.
• Fluent English (written and spoken).
• Ability to coach and develop a strong team.
• Flexible to work shifts and weekends.

Responsibilities

• Deliver premium Nike brand experience to customers.
• Lead, coach and motivate store team; maintain positive work atmosphere.
• Manage daily department operations to hit sales targets (incl. digital services, visual merchandising, salesfloor).
• Identify areas for improvement based on customer feedback.
• Act as brand ambassador for Nike initiatives and train your team.
• Ensure store complies with Nike standards and guidelines.
• Collaborate with partners across stores and HQ.

Skills

Excellent customer service

Retail leadership

Team coaching

English language

Communication

Shift flexibility

Job description

In our NIKE Retail Stores we use special job names for our positions: a Store Manager is called "Head Coach", an Assistant Store Manager is called "Assistant Head Coach", a department manager is called "Coach", a team leader is called "Lead" and a Sales Associates is called "Athlete". As a Coach you are:

• Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers
• Leading, coaching and motivating the employees in your department and ensuring an excellent work atmosphere
• Managing the daily business in your department to reach sales targets (incl. digital services, visual merchandising, salesfloor)
• Identifying and improving areas based on feedback given by consumers
• Being a brand ambassador for NIKE's initiatives including training your team
• Ensuring that the store complies with all NIKE standards and guidelines
• Cooperating with your business partners across stores and HQ

COMMERCIAL

• Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
• Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards
• Working alongside departments leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store.
• Being responsible for monthly initiative launches
• Using our reporting tools to make the best commercial decisions
• Achieving accurate inventory to fulfill digital orders, Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
• Leading team Engagement on NIKE Community Ambassador activities
• Partnering with senior store leadership, you will oversee the hiring processes including onboarding
• Being responsible for store scheduling
• Working collaboratively with store team to implement & maintain a positive NIKE culture, Leading by example and the delivery of our sales floor service and bring the consumer journey to life
• Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers
• Completing specific training and share completion with athlete services
• Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership

What you bring

• A passion for NIKE and/or love of sport
• Experience in retail and/or leadership positions
• Very good command of English language (written and spoken)
• Experience and competency in serving exceptional consumer service
• Ability to coach and develop a strong team
• Strong focus on communication
• Flexibility to work in shifts and on weekends
• Attractive salary that evolves with the market and experience
• Opportunity on receiving monthly bonus payments
• Attractive online and in-store employee discounts
• Attractive Benefits Package, Pension & Share scheme
• Exciting development and career opportunities
• Regular training on leadership, sales and products
• A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)
• Staff dress to represent NIKE and foster our team spirit
• Access to sports activities
• Opportunities to participate in unique NIKE moments