Floor Manager - Commercial (Coach) 40hrs - Selfridges London

NIKE, Inc.; Ewelme; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Salary growth

Monthly bonus

Employee discounts

Benefits package

Career development

Leadership training

DEI culture

Shift flexibility

Job summary

NIKE, Inc. is seeking a Store Coach to lead and motivate our team, delivering a premium brand experience to customers. You will manage daily store operations, ensure inventory accuracy, and uphold NIKE standards across visual merchandising, service, and digital initiatives.

The role emphasizes coaching, training, and developing staff, with a focus on communication and collaboration with HQ and other stores. Nike values diversity and inclusion and offers opportunities for growth.

Qualifications

• Experience in retail and/or leadership positions.
• Very good command of English language (written and spoken).
• Experience and competency in serving exceptional consumer service.
• Ability to coach and develop a strong team.
• Strong focus on communication.
• A passion for Nike and/or love of sport.

Responsibilities

• Lead a team to receive products efficiently and maintain inventory accuracy while upholding brand standards.
• Ensure the sales floor is full, presentable and aligned with visual presentation standards.
• Work with department leads to oversee the product journey in-store and coordinate monthly initiatives.
• Use reporting tools to drive commercial decisions and achieve brand standards.
• Lead Athlete Experience by engaging team in community activities and ensuring superior customer service.
• Oversee hiring, onboarding, and store scheduling while fostering a positive Nike culture.

Skills

Leadership experience

Customer service

English proficiency

Team coaching

Communication

Retail experience

Job description

As a Coach you are: Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers Leading, coaching and motivating the employees in your department and ensuring an excellent work atmosphere Managing the daily business in your department to reach sales targets (incl. digital services, visual merchandising, salesfloor) Identifying and improving areas based on feedback given by consumers Being a brand ambassador for NIKE's initiatives including training your team Ensuring that the store complies with all NIKE standards and guidelines Cooperating with your business partners across stores and HQ

More specifically, our store structure consists of the 3 Coach roles below: COMMERCIAL Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards Working alongside departments leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store. Being responsible for monthly initiative launches Using our reporting tools to make the best commercial decisions Achieving accurate inventory to fulfill digital orders ATHLETE EXPERIENCE Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose) Leading team Engagement on NIKE Community Ambassador activities Partnering with senior store leadership, you will oversee the hiring processes including onboarding Being responsible for store scheduling Working collaboratively with store team to implement & maintain a positive NIKE culture

A passion for NIKE and/or love of sport Experience in retail and/or leadership positions Very good command of English language (written and spoken) Experience and competency in serving exceptional consumer service Ability to coach and develop a strong team Strong focus on communication

This job is with Nike, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game. Do you know, what we are missing to create the best retail team on the globe? Someone like YOU!

Leading by example and the delivery of our sales floor service and bring the consumer journey to life Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers Completing specific training and share completion with athlete services Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership

What you get:

• Attractive salary that evolves with the market and experience


• Opportunity on receiving monthly bonus payments


• Attractive online and in-store employee discounts


• Attractive Benefits Package, Pension & Share scheme


• Exciting development and career opportunities


• Regular training on leadership, sales and products


• A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)


• Staff dress to represent NIKE and foster our team spirit, Flexibility to work in shifts and on weekends

Watch this video to find out about the atmosphere in our stores and learn more about our store traditions. NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete

NIKE, Inc. is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.