Floor Manager - Mango

Battersea Academy for Skills & Employment; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player in fashion is seeking a passionate Floor Manager to lead a dynamic team in a vibrant store environment. This role is pivotal in achieving sales targets while ensuring exceptional customer service. The ideal candidate thrives in fast-paced settings, motivates their team, and adapts to changes seamlessly. Join a company that values personal and professional development, offering constant growth opportunities and a supportive work culture. If you're ready to take on this exciting challenge and contribute to a leading brand's success, this opportunity is for you!

Benefits

Discount on all lines

Seasonal uniform

Employee Assistance Programme (EAP)

Development opportunities

Inspiring work environment

Qualifications

• Dynamic and enthusiastic individual passionate about people.
• Target-oriented with strong team motivation skills.

Responsibilities

• Ensure excellent customer service and achieve sales targets.
• Lead and motivate the team while maintaining a pleasant store atmosphere.

Skills

Customer Service

Team Leadership

Sales Target Achievement

Communication Skills

Adaptability

Job description

At Mango we inspire and we unite through our passion for style and culture. We are present in more than 115 countries and our online presence extends to more than 110 countries. Our team is made up of people of 112 nationalities and 78% of them are women.

We are looking for a FLOOR MANAGER (40 Hours, Battersea)

WHAT WOULD YOUR DAY TO DAY BE LIKE AT MANGO?

Reporting to the Store Manager, you will be responsible for the general running of the floor. You will ensure that sales targets are achieved, and customer service is at its highest level. You will be responsible for leading and motivating your team and maintaining an active and pleasant atmosphere in the store at all times.

40 hours per week - fully flexible and weekend availability required.

Key Responsibilities:

1. To ensure and provide an excellent level of customer service in the store.
2. To ensure the team possesses good product knowledge and is aware of the key performance indicators.
3. To be familiar with and offer services according to the needs of customers in order to maximise sales.
4. To organise and distribute tasks and positions to each member of the team.
5. To ensure that sales targets are implemented, achieved and exceeded in store.
6. To prioritise customer service above all other tasks.
7. To communicate actively with the team and pass on any information that may affect sales.
8. To coach each employee in their training and development, leading by example.

Your Profile

We are looking for a very dynamic and enthusiastic individual who is passionate about people and who thrives on dynamic environments. You are target-oriented, you know how to keep your team motivated and how to communicate at all levels. You have the ability to adapt to changes, prioritise and to motivate the team to work for the common goal of the store.

If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!

WHAT MAKES US SPECIAL?

1. Discount on all our lines.
2. Uniform per season.
3. Employee Assistance Programme (EAP).
4. Constant development opportunities with varied challenges that generate on-the-job learning.
5. Close, inspiring, and ambitious work environment.
6. You will be part of a leading company in the fashion industry, dynamic and in full innovation.

You got it?

We like you!