Floor Manager — Lead Team, Elevate Customer Experience

B&M Retail Limited; Bridgwater; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Bonus opportunity

33 days holiday

Staff discount at B&M and Heron Foods

Training and development opportunities

Career progression

Retail discounts

Employee wellbeing support

Job summary

B&M Retail Limited is seeking a Floor Manager for our Bridgwater store in Somerset. You will lead a hands-on team, drive sales, and uphold exceptional standards to deliver outstanding customer experiences on the shop floor.

Join us to coach colleagues, optimise merchandising, and ensure the store is ready for trade. This role offers clear career progression within a growing business and comes with extensive training opportunities.

Qualifications

• Experience leading a team within a fast-paced retail, hospitality or customer-focused environment.
• Strong communication and people leadership skills.
• Commercial awareness and an understanding of how to drive store performance.
• A passion for delivering high standards and operational excellence.
• Confidence managing priorities and making decisions in a busy environment.
• A hands-on approach and willingness to get involved wherever needed.
• Flexibility to work across days, evenings and weekends.

Responsibilities

• Leading and supporting colleagues to deliver exceptional standards across the shop floor.
• Driving sales performance by ensuring products are available, well-presented and easy for customers to shop.
• Maintaining high standards of merchandising, availability and store presentation.
• Planning and prioritising workloads to ensure the store is ready to trade.
• Coaching and developing colleagues to build confidence, capability and performance.
• Responding quickly to changing priorities and supporting the wider management team where needed.

Skills

People leadership

Communication

Commercial awareness

Operational excellence

Decision making

Job description

B&M Retail Limited is seeking a Floor Manager for our Bridgwater store in Somerset. You will lead a hands-on team, drive sales, and uphold exceptional standards to deliver outstanding customer experiences on the shop floor.

Join us to coach colleagues, optimise merchandising, and ensure the store is ready for trade. This role offers clear career progression within a growing business and comes with extensive training opportunities.