Department Manager

JD GROUP; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Discretionary bonus schemes

Staff discount on JD brands

TELUS Health platform access

Health cash plans

Internal development courses

Apprenticeships & qualifications

Job summary

JD Group in Greater London is seeking a Store Manager to lead a high-performing team and deliver outstanding customer service while achieving sales targets. You will coach colleagues, manage day-to-day operations, and ensure safe, compliant store standards.

You will drive KPI performance, support recruitment and onboarding, and maintain positive relationships with customers and local communities, acting as a strong in-store leader.

Qualifications

• Minimum 2 years management experience in retail.
• Ability to prioritise and delegate workload to achieve team goals.
• Proven track record promoting and growing a brand or service locally.
• Passion for customer service and delivering excellence.
• Ability to improve store performance via planning and execution.
• Knowledge of retail KPI’s and cost control.

Responsibilities

• Lead and motivate a high performing store team.
• Drive exceptional customer service to win customers for life.
• Develop store teams through internal development programmes.
• Maintain a safe, compliant operating environment for colleagues and customers.
• Deliver financial results in line with targets.
• Support hiring, onboarding and training of new employees.
• Provide feedback and coaching to improve performance.
• Manage colleague schedules and store coverage.

Skills

Coaching & leadership

Communication skills

People management

Prioritisation & delegation

Brand growth

Customer service

Decision making

Feedback & development

Relationship building

Job description

Role overview

Make your part of GO a great place to shop and work through the effective leadership and management of your store or defined business area. Motivate and coaching store teams to deliver service which has customers at the heart, through exceptional store standards and highly engaged colleagues.

Responsibilities

• Support the Store Manager lead and motivate a high performing, highly engaged team.
• Create a culture of exceptional customer service ensuring our store teams win customers for life by exceeding their expectations.
• Develop store teams through internal development programme to support future talent and career pathways to help us grow our business.
• Uphold a store that is safe and compliant operating environment for all colleagues and customers.
• Deliver our financial results in line with or in excess of company targets.
• Support other retail management duties where required.
• Act as the point of contact for colleagues in the manager’s absence.
• Provide excellent customer service, addressing inquiries and resolving complaints professionally.
• Help manage day-to-day operations, including opening and closing procedures.
• Support cash management tasks, such as processing transactions and reconciling tills.
• Participate in hiring, onboarding, and training new employees.
• Provide feedback and coaching to colleagues to improve performance.
• Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity

Role objectives and KPI’s

• Contribute to achieving or exceeding the stores monthly sales target.
• Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high customer metric score.
• Ensure stock accuracy during store Audits.
• Ensure all new colleagues complete mandatory training required.
• Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
• Assist in keeping operational costs within the allocated budget

Skills and Experience

• Great coaching, mentoring and team building skills that drives team performance.
• Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.
• At least 2 years management experience, preferably in a similar format of retail.
• Experience of effectively prioritising and delegating workload to achieve team goals and objectives.
• A proven record of successfully promoting and growing a brand or service in the local community.
• A passion for customer service and a proven record of delivering excellence in this area.
• Be able to demonstrate the ability to improve store performance & standards through effective planning.
• Robust working knowledge of retail KPI’s and the proven ability to control costs, increase sales and improve the customer experience.
• Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities.
• Leads with a plan/do/review mindset.
• Confident and clear decision maker.
• Communicates in a way that inspires and engages.
• Strives to be better.
• Resilient and positive attitude even under pressure.
• Takes personal responsibility.
• Lives and breathes our values.
• Passionate about developing teams.
• Committed to two-way, clear, and honest feedback.
• Builds great relationships

Benefits

• Discretionary bonus schemes
• Company discount off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
• Access to digital health and well-being services through our benefits platform (TELUS Health)
• Health cash plans
• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)
• Discounted Gym memberships at JD Gyms
• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation
• Employer engagement forums to help influence positive change
• Incremental Holiday Allowance