Floor Manager - HDR (Maternity Cover)

Rosewood Hotel Group; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

28 days holidays

F&B discounts

Pension scheme

Life assurance

Extended sick pay

12 free room nights

Parental leave

Talent development

CSR & wellbeing

Job summary

Rosewood Hotel Group's Holborn Dining Room in London is seeking a Floor Manager to lead the floor during service, support and develop the front-of-house team, and create warm, genuine guest experiences that exceed expectations.

You will act as a visible and influential leader, champion Rosewood's values, ensure adherence to service standards and health and safety, drive communication, coach staff, and continuously seek opportunities to raise guest satisfaction.

Qualifications

• Proven leadership in busy restaurant settings.
• Excellent guest service and communication.
• Ability to coach front-of-house teams.
• Strong knowledge of safety and service standards.

Responsibilities

• Lead restaurant operations during service.
• Coach and develop front-of-house team.
• Build relationships with guests and handle inquiries.
• Ensure adherence to procedures and health and safety.

Skills

Hospitality leadership

Guest experience

Team coaching

Operational excellence

Communication

Job description

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey.

At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

Join the award-winning Holborn Dining Room, one of London’s most celebrated dining destinations. Reporting to the Restaurant General Manager and working closely with the Assistant General Manager, you will be part of a passionate leadership team committed to delivering exceptional hospitality, developing talent, and creating memorable guest experiences.

YOUR ROLE

As Floor Manager, you will play a pivotal role in ensuring the smooth and efficient operation of the restaurant. You will lead the floor during service, support and develop the team, and create warm, genuine guest experiences that exceed expectations. Acting as a visible and influential leader within the restaurant, you will champion Rosewood’s values and culture while driving operational excellence and guest satisfaction.

HOW YOU’LL MAKE THE PLACE

• Lead and manage restaurant operations during service, ensuring exceptional guest experiences and seamless delivery of service standards.
• Inspire, coach, and develop the front-of-house team through training, mentorship, guidance, and regular feedback.
• Build strong relationships with guests, creating memorable experiences while effectively handling enquiries and resolving concerns.
• Ensure adherence to all operational procedures, service standards, company policies, and health and safety requirements.
• Drive communication across the restaurant by delivering engaging briefings and sharing key operational information with the team.
• Monitor staffing, productivity, and floor performance to ensure efficient and effective service delivery.

COULD THIS BE YOU?

• You are a passionate hospitality professional with a genuine commitment to delivering outstanding guest experiences.
• You lead by example, inspiring and motivating teams to perform at their best in a fast-paced environment.
• You have strong operational knowledge and are confident managing busy restaurant services while maintaining exceptional standards.
• You communicate effectively and build positive relationships with guests, colleagues, and stakeholders at all levels.
• You are proactive, adaptable, and able to make sound decisions while responding to changing business needs.
• You have a keen interest in the hospitality industry, stay informed about market trends, and continuously seek opportunities for improvement.

OUR BENEFITS

• 28 days paid holidays per annum including Bank Holidays
• Discounts on Food & Beverage
• Company pension scheme and life assurance
• Enhanced sick pay policy
• 12 complimentary room nights per year and F&B discount worldwide
• Up to 16 weeks paid parental leave
• Talent development opportunities
• Involvement in Corporate Social Responsibility programmes and wellbeing activities

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations.

We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them, and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.