Floor Manager - Flannels

TN United Kingdom; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established luxury fashion destination is seeking a dynamic Floor Manager to elevate customer experiences. This role involves providing exceptional service, coaching team members, and maintaining brand standards. With a focus on creativity and initiative, the ideal candidate will thrive in a fast-paced environment and drive sales through personalized interactions. Enjoy generous employee discounts, bonuses, and a commitment to ongoing training and development. If you are passionate about luxury retail and ready to inspire others, this opportunity is perfect for you.

Benefits

28 days holiday annually

20% staff discount

Weekly bonuses based on performance

Commission bonuses

Qualifications

• Ability to provide personalized customer service in a luxury retail environment.
• Experience in achieving sales targets and KPIs.

Responsibilities

• Provide a luxury selling experience with excellent product knowledge.
• Drive individual and team sales objectives and maintain high visual standards.

Skills

Customer Service

Sales Techniques

Product Knowledge

Team Leadership

Initiative

Job description

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FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.

Finding the fearless.
To stay ambitious, we are looking for a driven Floor Manager who will embrace our heritage as we look to elevate our future. We’re seeking candidates who see the possible in the impossible; those who are open-minded and humble, not afraid to take risks if it benefits our business. Our people are passionate about the business and their expertise, whether in luxury fashion buying or sportswear analytics.

Job Description

The opportunity.

As a Floor Manager, you will provide an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire and exceed expectations. You will possess a passion for beauty and delivering a world-class client experience. You will coach and develop team members, ensure brand standards are maintained, and operational tasks are completed. The role offers eligibility for basic and enhanced commissions on sales, retail incentives, and a generous employee product discount. Ongoing training, coaching, and opportunities for progression are provided.

The responsibilities.

• Provide a luxury selling experience, demonstrating excellent product knowledge and expertise in beauty
• Confidently demonstrate and recommend products to achieve sales targets
• Drive and meet individual and team sales objectives and KPIs
• Stay passionate about industry trends
• Develop and maintain product knowledge through training and self-education
• Engage proactively with clients to build loyalty
• Inform clients about new ranges, products, and in-store events
• Plan and deliver in-store events in collaboration with the store and brands
• Maintain high visual standards in displays and presentation
• Adhere to grooming policies and maintain personal grooming standards
• Support stock counts and operational duties
• Promote the brand positively and support team members
• Develop strong relationships with brand representatives
• Participate actively as a team player to achieve store objectives
• Ensure compliance with policies and procedures
• Uphold company culture and values

Qualifications

We are looking for fearless individuals who:

• Think creatively and take initiative
• Take ownership and stand by their decisions
• Act decisively and purposefully, managing multiple projects
• Are commercial and customer-focused, balancing trends with performance

The person

All applicants must demonstrate the ability to provide inspirational, authentic, and personalized customer service. Ability to work retail hours including days, nights, weekends, and during special events in a fast-paced environment is required.

Candidate Profile

• High energy and confidence
• Positive, enthusiastic, and proactive
• Self-motivated and eager to learn
• Resilient and resourceful
• Natural leadership and coaching skills

Additional Information

The Rewards:

• 28 days holiday annually, including bank holidays
• 20% staff discount across all Frasers Group stores
• Weekly, monthly, and quarterly bonuses based on performance
• Commission bonuses on a wide range of products