Floor Manager - Flagship Department Store

Frasers Group; Glasgow; On-site; GBP 37,000 - 45,000; Full time

Job summary

A leading company in luxury retail is seeking Floor Managers for their flagship store in Glasgow. The role involves providing exceptional customer service, managing a team, and maintaining high standards of store presentation. With a competitive salary and various incentives, this position offers a dynamic work environment and opportunities for professional growth.

Benefits

Weekly, monthly, and quarterly bonuses

Commission bonuses on products

40% in-store uniform discount

Bike-to-work scheme

20% group-wide discount across all Frasers Group brands

Qualifications

• Management experience in luxury or premium retail.
• Deep knowledge and passion for luxury retail.
• Experience managing a team of managers.

Responsibilities

• Provide a luxury selling experience and drive sales targets.
• Coach and develop team members while maintaining brand standards.
• Engage proactively with clients and maintain high visual standards.

Skills

Communication

Leadership

Customer Service

Sales

Job description

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Company Description

FRASERS is a department store group with locations across the UK and Ireland, and is one of the best-known names on the high street. With a heritage spanning over 170 years and a portfolio of over 500 global brands, we are entering an exciting new chapter as Frasers. We are looking for dynamic candidates to join our team.

Finding the fearless
To stay ambitious, we are seeking Floor Managers for our Flagship store in Glasgow Frasers.

Job Description

The opportunity
As a Floor Manager / Department Manager, you will provide an exceptional, personalized service to our customers, leveraging excellent product and brand knowledge to inspire and exceed expectations. A passion for fashion and delivering a world-class client experience is essential. You will coach and develop team members, ensure brand standards are maintained, and all operational tasks are completed. This role offers eligibility for basic and enhanced sales commissions, a retail incentive scheme, and a generous employee product discount. Ongoing training, coaching, and development opportunities are provided.

The responsibilities

• Provide a luxury selling experience, demonstrating excellent product knowledge and expertise.
• Confidently demonstrate products and make recommendations to achieve sales targets.
• Drive and meet individual and team objectives, being accountable for sales and KPIs.
• Maintain strong organizational skills and industry trend awareness.
• Develop and maintain product knowledge through training and self-education.
• Engage proactively with clients to foster loyalty and inform them about new ranges, products, and events.
• Plan and deliver in-store events in collaboration with the store and brands.
• Maintain high visual standards and store presentation.
• Adhere to grooming policies and maintain personal grooming standards.
• Support stock counts and operational duties.
• Promote the brand positively and support the store team as a leader and role model.
• Build strong relationships with brand representatives.
• Participate actively in team activities and ensure policy compliance.
• Champion company culture and values.

Qualifications

The Requirements

• Management experience in luxury or premium retail.
• Deep knowledge and passion for luxury retail and brand relationships.
• Experience managing a team of managers.
• Proven internal progression and development.
• Ability to work under pressure and meet deadlines.
• Flexibility to work according to company needs.

The person

• High energy and confidence.
• Assertive, personable, and positive attitude.
• Excellent communication skills.
• Self-motivated to learn and develop.
• Resilient and resourceful.
• Natural coaching and leadership qualities.

Additional Information

The Rewards

• Basic salary of £37,722.
• Weekly, monthly, and quarterly bonuses.
• Commission bonuses on a wide range of products.
• Monthly rewards and recognition.
• Participation in the Fearless1000 Incentive Scheme.
• 40% in-store uniform discount.
• Bike-to-work scheme.
• 20% group-wide discount across all Frasers Group brands.