Floor Manager - Flagship Department Store

JR United Kingdom; Glasgow; On-site; GBP 37,000 - 44,000; Full time

Job summary

A leading department store group is seeking a Floor Manager for their flagship store in Glasgow. The role involves delivering exceptional customer service, managing a team, and ensuring brand standards are met. Candidates should have a passion for luxury retail and a proven track record in management. The position offers competitive salary, bonuses, and various employee discounts.

Benefits

Weekly, monthly, and quarterly bonuses

Commission bonuses on a wide range of products

40% in-store uniform discount

Bike to work scheme

20% group-wide discount across all Frasers Group brands

Qualifications

• Experience within luxury or premium retail at a management level.
• Vast knowledge and passion for luxury retail.
• Proven track record of internal progression and development.

Responsibilities

• Provide a luxury selling experience to all customers.
• Drive and achieve individual and team objectives.
• Lead by example to support and coach the sales team.

Skills

Luxury retail experience

Team management

Excellent communication skills

Leadership qualities

Job description

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Client:

Frasers Group

Location:

Glasgow, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

23.05.2025

Expiry Date:

07.07.2025

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Job Description:

FRASERS is a department store group with locations across the UK and Ireland and is one of the best known names on the high street. With a heritage that spans over 170 years and a portfolio of over 500 global brands, we are now entering an exciting new future of our brand as Frasers and are looking for dynamic candidates to join our team.

Finding the fearless

To stay ambitious, we are looking for Floor Managers to join the team in our Flagship store in Glasgow Frasers.

Job Description

The opportunity

As a Floor Manager / Department Manager, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for fashion and for delivering a world-class client experience. You will coach and develop, ensure brand standards are delivered, and all operational tasks are completed. This role offers eligibility for basic and enhanced commission on sales, retail incentive schemes, and a generous employee product discount. You will receive ongoing training, coaching, and support with many opportunities to progress.

The responsibilities

• Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise.
• Confidently demonstrate products to customers while making recommendations to achieve sales and targets.
• Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs.
• Be a strong operator with exceptional organisational skills.
• Be passionate about the industry and trends.
• Proactively develop and maintain your product knowledge of all products using brand and store information and attending training as required.
• Engage with clients proactively to develop customer loyalty.
• Contact clients with information on new ranges, products, and in-store events.
• Own the planning and delivery of in-store events in conjunction with the store and brands.
• Maintain high standards of visual presentation in stores.
• Maintain exceptional levels of personal grooming in line with company policy.
• Support stock counts and operational duties.
• Promote the product and company image positively at all times.
• Lead by example to support and coach the sales team.
• Support the store management team.
• Develop strong relationships with brand representatives.
• Participate actively in store activities to contribute to objectives.
• Ensure compliance with policies and procedures.
• Champion the company's culture and values.

Qualifications

The Requirements

• Experience within luxury or premium retail at a management level.
• Vast knowledge and passion for luxury retail, including building brand relationships.
• Experience managing a team of managers.
• Proven track record of internal progression and development.
• Ability to work well under pressure and meet deadlines.
• Flexibility to work based on company needs.

The person

• High personal energy.
• Confident, assertive, and personable.
• Positive, enthusiastic, with a can-do attitude.
• Excellent communication skills.
• Self-driven to learn and upskill.
• Resilient and resourceful.
• Natural coaching and leadership qualities.

Additional Information

The Rewards

• Basic salary £37,722.
• Weekly, monthly, and quarterly bonuses.
• Commission bonuses on a wide range of products.
• Monthly rewards and recognition.
• Participation in the Fearless1000 Incentive Scheme.
• 40% in-store uniform discount.
• Bike to work scheme.
• 20% group-wide discount across all Frasers Group brands.