Floor Manager – Fashion Retail Lead

Agile Retail; Ashmere; On-site; GBP 33,000 - 35,000; Full time

Job summary

Agile Retail's ARNE brand is seeking a Floor Manager for a six-month fixed-term contract at Bluewater Shopping Centre in Kent. The role sits on the shop floor, leading shifts and ensuring superb customer experience.

You will drive sales through product knowledge, coach colleagues, manage stock and visuals, and resolve customer issues. Availability to work weekends and evenings is expected; start ASAP with mid-October opening.

Qualifications

• Experience leading sales teams or shifts.
• Strong customer service focus and leadership by example.
• Good commercial awareness in fashion/retail.
• Calm, organized and positive under pressure.
• High standards for store presentation and compliance.
• Willingness to work weekends, evenings and busy periods.

Responsibilities

• Opening and closing the store safely to the required standard.
• Leading shifts and supporting the team to deliver exceptional customer service.
• Keeping the shop floor, fitting rooms, stock areas and visual displays to a high standard.
• Supporting stock management, replenishment and delivery processing.
• Driving sales through strong product knowledge, customer engagement and team energy.
• Handling customer queries, complaints and after-sales support.
• Coaching and mentoring colleagues, particularly new starters.

Skills

Senior sales

Keyholder experience

Supervisory role

Customer service mindset

Commercial awareness

Retail operations

Job description

Agile Retail's ARNE brand is seeking a Floor Manager for a six-month fixed-term contract at Bluewater Shopping Centre in Kent. The role sits on the shop floor, leading shifts and ensuring superb customer experience.

You will drive sales through product knowledge, coach colleagues, manage stock and visuals, and resolve customer issues. Availability to work weekends and evenings is expected; start ASAP with mid-October opening.