COS Visual Merchandiser, Regent St

BoF Careers; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Staff discount 25%

HIP incentive program

Global development opportunities

Job summary

COS Regent Street is hiring a Visual Merchandiser to shape an inspiring in-store journey. You will elevate the collection with brand-aligned displays and ensure a strong commercial impact.

You will translate seasonal trends into window setups, style mannequins, and curate floor layouts while delivering excellent customer service and engaging styling advice. This is a full-time role with 39 hours per week based in central London, offering staff benefits and development opportunities across the

Qualifications

• Proven visual merchandising experience in fashion retail.
• Ability to interpret trends and translate into in-store displays.
• Strong customer service and communication skills.
• Experience using sales data to inform display decisions.

Responsibilities

• Deliver excellent customer experience through styling advice and a visually compelling store.
• Interpret sales data and customer insights to direct visual direction.
• Design and install impactful window displays reflecting trends.
• Style mannequins and create outfits to inspire purchases.
• Merchandise the shop floor in line with brand guidelines.
• Support sales team and maintain high visual standards.
• Train and mentor team to uphold consistency.
• Act as brand ambassador contributing to memorable journey.

Skills

Visual merchandising standards

Fashion knowledge

Commercial awareness

Customer-centric mindset

Communication

Operations

Adaptability & flexibility

Eager to learn

Flexible shifts

Job description

Company Description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Job Description

As a Visual Merchandiser, you play a pivotal role in shaping an exceptional in-store customer journey. With a keen eye for aesthetics and a strong commercial mindset, you bring the brand's vision to life-elevating the collection in a way that is both inspiring and aligned with business goals. Your work not only enhances the visual appeal of the store but also drives customer engagement and sales performance.

Key Responsibilities

• Delivering an excellent customer experience through expert styling advice, deep product knowledge, and a visually compelling store environment
• Interpreting sales data and customer insights to inform and execute the store's visual direction
• Designing and installing impactful window displays that reflect seasonal trends and brand identity
• Styling mannequins and creating outfit combinations that inspire and influence customer purchasing decisions
• Merchandising the shop floor in alignment with company guidelines to ensure a cohesive and commercial presentation
• Supporting the sales team in daily store operations and contributing to a seamless customer experience
• Setting and maintaining high visual merchandising standards, while training and mentoring team members to uphold consistency
• Acting as a brand ambassador, ensuring every visual element contributes to a memorable and engaging customer journey

Qualifications

• Visual Merchandising Standards: Skilled in executing brand visual guidelines, including window displays, mannequin styling, and in-store presentation to enhance commercial impact.
• Fashion Knowledge: Strong understanding of current fashion trends, silhouettes, and seasonal styling, with a passion for translating them into compelling visual displays.
• Commercial Awareness: Experienced in using KPIs, sales data, and customer feedback to inform visual merchandising decisions and drive store performance.
• Customer-Centric Mindset: Committed to elevating the in-store experience through impactful visual storytelling and exceptional customer service. Enthusiastic about fashion and passionate about sharing product knowledge and styling advice to create meaningful customer interactions.
• Communication: Experience in organizing teams, providing constructive feedback, and coaching others to improve performance and service standards.
• Operational Knowledge: Solid understanding of store operations, including stock handling, customer service, and daily routines gained through hands‑on retail experience.
• Adaptability & Flexibility: Embraces change with a proactive mindset, responding quickly to updates in stock levels, customer needs, and business priorities.
• Eager to learn: Open to continuous learning and actively seeks opportunities for personal and professional growth.
• Comfortable working varied shifts and adapting to the dynamic needs of a retail environment.

Additional Information

This is a full-time position with a contract of 39 hours a week based in COS Regent Street.

Benefits

• We offer all our employees attractive benefits with extensive development opportunities around the globe.
• All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online.
• In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP.
• You can read more about our H&M Incentive Program here.

Inclusion & Diversity

At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.