Floor Manager - Department Store

Frasers Group; Derry/Londonderry; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Basic salary £34,450 per annum

28 days holiday incl. bank holidays

Staff discount 20%

Bonuses: weekly/monthly/quarterly

Commissions

Long service awards

Gym membership discount

Development courses

Job summary

Frasers Group is seeking a Floor Manager for the Derry store to lead a team of Retail Managers and Sales Advisors, driving commercial success and growth. You will oversee stock packages, lead floor walks, and run training sessions to enhance product knowledge across premium brands.

The role focuses on achieving sales targets, coaching staff, and maintaining high standards of service while collaborating with store management and head office teams.

Qualifications

• 3+ years in premium or luxury fashion retail management.
• Proven ability to lead, motivate, and develop teams.
• Strong customer service with an established local client network.
• Experience achieving sales targets and managing budgets and stock levels.
• Excellent product knowledge of brands, trends, and materials.
• Solid understanding of retail operations including merchandising and loss prevention.
• Strong verbal and written communication across all levels of the business.

Responsibilities

• Lead store team to drive commercial performance and KPIs.
• Coach and develop Retail Managers and Sales Advisors.
• Partner with Store Manager and Head Office on stock, training, and development.
• Oversee operations, inventory control, and adherence to company policies.

Skills

Leadership

Customer service

Communication

Problem solving

Brand ambassador

Team motivation

Tools

Retail software

Job description

FRASERS isa department store group with locations across the UK and Ireland and is one of thebest-knownnames on the high street. With a heritage thatspans over 170 years and a portfolio of over 500 global brands, we are now entering into an exciting new future of our brand asFrasersand are looking for dynamic candidates to join our team.
An exciting opportunity has arisen for a talented Floor Managerto join ourDerrystore and play a key role in its continued success.

Job Description

Whether it's leading floor walks with some of the UK's biggest luxury brands, working with our head office teams to manage your store's stock package, or running training sessions to increase your team's product knowledge, with Frasers Group, no two days are ever the same. Reporting to the Store Manager, you will oversee a team of Retail Managers and Sales Advisors within your store, driving commercial success and contributing to company growth.

COMMERCIAL EXPERTISE

• Be responsible for the commercial success of the store and drive store performance
• Identify key opportunities to enhance performance in line with current trends
• Develop and implement strategic plans to achieve departmental goals and objectives
• Analyse data and key performance indicators to make informed commercial decisions and drive KPIs

TEAM LEADERSHIP & MANAGEMENT

• Be responsible for your department and team's performance
• Lead and inspire your store team, providing guidance, coaching, and support.
• Work closely with your Store Manager, acting on feedback and working towards targets and deadlines
• Build lasting relationships with internal and external stakeholders
• Display exemplary communication and interpersonal skills, with the ability to interact effectively at all levels of the organisation

DEVELOPMENT

• Support the store manager in driving the team's personal development and progression
• Seek opportunities to drive your own personal development
• Train coach and upskill the store team to maximise opportunities for future progression within the business

OPERATIONAL EFFICIENCIES

• Oversee daily operations, ensuring efficiency, quality, and adherence to company policies and procedures
• Use business communication tools to drive the completion of tasks and ensure your team understands all key functions
• Support the store manager to drive performance in line with retail priorities to meet business objectives

CONTROLS

• Responsible for monitoring and achieving store-level KPIs, including sales targets, company incentives, customer satisfaction, and operational efficiency.
• Ensure wage controls are met weekly, and any issues are resolved quickly and effectively
• Demonstrate resilience to operational challenges, making effective decisions to drive solutions
• Control stock movement, run accurate store audits, and implement visual standards to company guidelines

Qualifications

About You

We’re looking for a resilient and adaptable retail professional with a passion for premium fashion and delivering exceptional customer experiences.

• A calm and confident approach under pressure, with the ability to manage challenges and resolve conflicts effectively
• A proactive problem-solver, able to think quickly and respond to both customer and operational needs
• A committed brand ambassador, representing Frasers Group with professionalism, discretion, and a consistently polished appearance
• A strong communicator, confident in engaging with colleagues, customers, and stakeholders at all levels

Qualifications & Experience

• Minimum 3+ years’ experience in premium or luxury fashion retail management, or within a similar high-end retail environment
• Proven ability to lead, motivate, and develop teams, including sales associates and team leaders
• Strong customer service background, with a deep understanding of client expectations and an established local client network
• Demonstrated success in achieving sales targets and effectively managing budgets and stock levels
• Excellent product knowledge, including brands, fashion trends, and materials
• Solid understanding of retail operations, including merchandising, inventory control, and loss prevention
• Strong verbal and written communication skills, with the ability to build effective relationships across the business

Additional Information

The Rewards

• Basic rate salary £34,450per annum
• 28 days holiday a year, inclusive of bank holidays
• 20% Staff Discount across all Frasers Group Stores
• Weekly/Monthly & Quarterly Commercial Bonuses
• Commission-led bonuses across a wide range of products
• Long Service awards
• Discounted Gym membership
• We offer a wide range of Development Courses with National Qualifications