Floor Manager

Frasersgroup; Derry/Londonderry; On-site; GBP 29,000 - 40,000; Full time

Benefits offered by this job

Staff discount 20% across all Frasers 

Uniform discount 40%

Weekly/Monthly & Quarterly commercial“

Commission-based bonuses across a wide

Long service awards

Discounted gym membership

Career development opportunities

Development courses with National Qual

Basic rate salary

Job summary

Frasers Group in Northern Ireland is seeking an experienced Retail Manager to oversee a store team and drive commercial performance. Reporting to the Store Manager, you will lead Retail Managers and Sales Advisors to deliver exceptional customer experiences and achieve targets.

You will develop the team, manage stock, and implement visual standards while maintaining brand integrity and operational efficiency. The role offers strong development opportunities within a premium fashion environment.

Qualifications

• Minimum 3+ years' experience in premium or luxury fashion retail management.
• Proven ability to lead, motivate, and develop teams.
• Strong customer service background with client network.
• Excellent product knowledge and understanding of retail operations.
• Strong verbal and written communication skills across all levels.

Responsibilities

• Be responsible for the commercial success of the store and drive store performance.
• Lead and inspire the store team, providing guidance, coaching, and support.
• Work closely with the Store Manager to meet targets and deadlines.
• Build lasting relationships with internal and external stakeholders.
• Control stock movement, store audits, and visual standards per company guidelines.

Skills

Leadership

Customer service

Communication

Problem solving

Brand awareness

Job description

Whether it's leading floor walks with some of the UK's biggest luxury brands, working with our head office teams to manage your store's stock package, or running training sessions to increase your team's product knowledge, with Frasers Group, no two days are ever the same. Reporting to the Store Manager, you will oversee a team of Retail Managers and Sales Advisors within your store, driving commercial success and contributing to company growth.

COMMERCIAL EXPERTISE

• Be responsible for the commercial success of the store and drive store performance
• Identify key opportunities to enhance performance in line with current trends
• Develop and implement strategic plans to achieve departmental goals and objectives
• Analyse data and key performance indicators to make informed commercial decisions and drive KPIs

TEAM LEADERSHIP & MANAGEMENT

• Be responsible for your department and team's performance
• Lead and inspire your store team, providing guidance, coaching, and support.
• Work closely with your Store Manager, acting on feedback and working towards targets and deadlines
• Build lasting relationships with internal and external stakeholders
• Display exemplary communication and interpersonal skills, with the ability to interact effectively at all levels of the organisation

DEVELOPMENT

• Support the store manager in driving the team's personal development and progression
• Seek opportunities to drive your own personal development
• Train coach and upskill the store team to maximise opportunities for future progression within the business

OPERATIONAL EFFICIENCIES

• Oversee daily operations, ensuring efficiency, quality, and adherence to company policies and procedures
• Use business communication tools to drive the completion of tasks and ensure your team understands all key functions
• Support the store manager to drive performance in line with retail priorities to meet business objectives

CONTROLS

• Responsible for monitoring and achieving store-level KPIs, including sales targets, company incentives, customer satisfaction, and operational efficiency.
• Ensure wage controls are met weekly, and any issues are resolved quickly and effectively
• Demonstrate resilience to operational challenges, making effective decisions to drive solutions
• Control stock movement, run accurate store audits, and implement visual standards to company guidelines

About You

• We're looking for a resilient and adaptable retail professional with a passion for premium fashion and delivering exceptional customer experiences.
• A calm and confident approach under pressure, with the ability to manage challenges and resolve conflicts effectively
• A proactive problem-solver, able to think quickly and respond to both customer and operational needs
• A committed brand ambassador, representing Frasers Group with professionalism, discretion, and a consistently polished appearance
• A strong communicator, confident in engaging with colleagues, customers, and stakeholders at all levels

Qualifications & Experience

• Minimum 3+ years' experience in premium or luxury fashion retail management, or within a similar high-end retail environment
• Proven ability to lead, motivate, and develop teams, including sales associates and team leaders
• Strong customer service background, with a deep understanding of client expectations and an established local client network
• Demonstrated success in achieving sales targets and effectively managing budgets and stock levels
• Excellent product knowledge, including brands, fashion trends, and materials
• Solid understanding of retail operations, including merchandising, inventory control, and loss prevention
• Strong verbal and written communication skills, with the ability to build effective relationships across the business

The Rewards

• Basic rate salary £34,450 per annum
• 28 days holiday a year, inclusive of bank holidays
• 20% Staff Discount across all Frasers Group Stores
• 40% in store uniform discount
• Weekly/Monthly & Quarterly Commercial Bonuses
• Commission-led bonuses across a wide range of products
• Long Service awards
• Discounted Gym membership
• Excellent career development opportunities
• We offer a wide range of Development Courses with National Qualifications