Supervisor

Frasers Group

Belfast City District

On-site

GBP 28,000 - 35,000

Full time

4 days ago

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Benefits offered by this job

28 days holiday (incl bank holidays)

Staff Discount 20%

Uniform discount 40%

Weekly/Monthly & Quarterly Commercial

Commission-led bonuses across products

Long Service awards

Discounted Gym membership

Excellent career development

Development Courses with National Qual

National Qualifications development

Job summary

Frasers Group is looking for a motivated Supervisor to join the Belfast store and lead a team of Sales Advisors, reporting to the Store Manager. You will oversee daily store operations, drive commercial performance and ensure a premium customer experience.

As part of the leadership team, you will coach staff, monitor KPIs, control stock movement and support with training and development to achieve targets and maintain visual standards in line with company guidelines.

Qualifications

Minimum 1+ year experience in premium or luxury fashion retail, supervisory role.
Proven ability to support, motivate, and guide team members in a fast-paced retail environment.
Strong track record of achieving sales targets and delivering results.
Good product knowledge, brands, trends and materials.
Understanding of merchandising, stock control and loss prevention.
Excellent verbal and written communication, and stakeholder relationship skills.

Responsibilities

Oversee department and team performance within the store.
Lead and coach the sales team to meet targets and deadlines.
Work with Store Management to implement plans and KPIs.
Control stock movement and conduct store audits.
Ensure exemplary customer service and brand standards.

Skills

Leadership

Coaching

Communication

Customer Service

Sales Targets

Stock Control

Loss Prevention

Visual Standards

Job description

House of Fraser is a department store group with locations across the UK and Ireland and is one of the best-known names on the high street. With a heritage that spans over 170 years and a portfolio of over 500 global brands, we are now entering into an exciting new future of our brand as Frasers and are looking for dynamic candidates to join our team.

An exciting opportunity has arisen for a talented Supervisor to join our Belfast store and play a key role in its continued success.

Job Description

Whether it's prepping for floor walks with some of the UK's biggest luxury brands, working with our head office teams to manage your store's stock package, or running training sessions to increase your team's product knowledge, with Frasers Group, no two days are ever the same. Reporting to the Store Manager, you will oversee a team of Sales Advisors within your store, driving commercial success and contributing to company growth.

COMMERCIAL EXPERTISE

As part of the leadership team, support in driving the commercial success of the store and drive store performance
Identify key opportunities to enhance performance in line with current trends
Support the store leadership team in the implementation of strategic plans to achieve departmental goals and objectives
Analyse data and key performance indicators to make informed commercial decisions and drive KPIs

TEAM LEADERSHIP & MANAGEMENT

Be responsible for your department and team's performance
Lead and inspire your store team, providing guidance, coaching, and support.
Work closely with your Store Management team, acting on feedback and working towards targets and deadlines
Build lasting relationships with internal and external stakeholders
Display exemplary communication and interpersonal skills, with the ability to interact effectively at all levels of the organisation

DEVELOPMENT

As part of the leadership team, support in driving the team's personal development and progression
Seek opportunities to drive your own personal development
Train coach and upskill the sales team to maximise opportunities for future progression within the business

OPERATIONAL EFFICIENCIES

Oversee daily operations, ensuring efficiency, quality, and adherence to company policies and procedures
Use business communication tools to drive completion of tasks and ensure your team understands all key functions
Support the store manager to drive performance in line with retail priorities to meet business objectives

CONTROLS

Support the store manager in monitoring and achieving store-level KPIs, including sales targets, company incentives, customer satisfaction, and operational efficiency.
Ensure wage controls are met on a weekly basis and any issues are resolved quickly and effectively
Demonstrate resilience to operational challenges, making effective decisions to drive solutions
Control stock movement, run accurate store audits, and implement visual standards to company guidelines

About You

We’re looking for a motivated and adaptable retail professional with a passion for premium fashion and delivering excellent customer experiences.

A calm and composed approach under pressure, with the ability to handle challenges and resolve issues effectively
A proactive problem-solver, able to think quickly and respond to customer and operational needs
A proud brand ambassador, representing Frasers Group with professionalism, discretion, and a polished appearance
A confident communicator, comfortable engaging with colleagues, customers, and stakeholders

Qualifications & Experience

Minimum 1+ year experience in premium or luxury fashion retail, ideally in a supervisory or management-related role
Proven ability to support, motivate, and guide team members in a fast-paced retail environment
Strong track record of achieving sales targets and delivering results
Good product knowledge, including brands, fashion trends, and materials
Understanding of retail operations, including merchandising, stock control, and loss prevention
Strong verbal and written communication skills, with the ability to build positive working relationships

The Rewards