Floor Manager

Dishoom; London; On-site; GBP 42,000 - 45,000; Full time

Job summary

Dishoom is seeking a dedicated Floor Manager to oversee operations at their vibrant cafes across London. The ideal candidate will have experience in fast-paced environments, focusing on quality service and team development. This full-time role offers a competitive salary, wellness support, and opportunities for professional growth within a celebrated hospitality brand.

Benefits

Discount dining for staff

Health and wellness support

Invitations to team events

Qualifications

• Experience as a Floor Manager in a high-volume restaurant.
• Commitment to quality and creating happy teams.
• Strong focus on guest satisfaction and team development.

Responsibilities

• Manage a busy restaurant floor with high standards.
• Lead and develop team members effectively.
• Ensure exceptional service and a positive guest experience.

Skills

Leadership

Attention to Detail

Customer Service

Job description

Join to apply for the Floor Manager role at Dishoom

Join to apply for the Floor Manager role at Dishoom

Floor Manager/ Assistant Manager/ Department Manager/ Senior Assistant Manager/ Restaurant Floor Manager

We are proud to be recognised as one of the best places to work in Hospitality. Looking after people is at the core of what we do and we work hard to make life at Dishoom the best it can be. Since 2010, our restaurants have celebrated the Irani cafes and all of the food and drink of Bombay. We have locations across London, Edinburgh, Manchester, Birmingham and our Bar-Cafes in Brighton and Cambridge. Plus, a range of kitchens to ensure our guests can enjoy our food at home!

As well as running busy sites with big teams, we also understand the importance of doing more. From planting trees with our teams in the UK & India, tying Rakhis with our guests, to our dedication to helping to feed children through Meal for a Meal. As of January 2024, we have donated 20 million meals (and counting) to children in the UK and India. As a Dishoomwalle, you contribute 55 meals per shift to this cause.

How we’ll support you

At Dishoom, we care about supporting you and your well-being (inside and outside of work). With this, we tend to think about our team’s well-being in four different ways:

Financial

Free weekly wage advances and emergency cash.

Access to our savings support & financial health planning tool.

Up to 50% off when dining at Dishoom with friends and family. Plus, Dishoom Black card with a monthly allowance for treating friends and family in our cafes in your own time.

Mental & Physical

All Babus (Managers) are fully trained in mental health support & First Aid.

Dedicated support from our confidential advice helpline - available to you or someone in your household – 24 hours a day, 365 days of the year.

Healthcare cash plan.

Free fitness sessions every month (including yoga and spin classes).

Calling all cricket fans, we have our very own Dishoom Premier League (an in-house cricket tournament) where you get to compete with your team at Lord’s.

Social

We’re a growing company and love nothing more than bringing our teams (and families) together to celebrate everyone’s hard work across the year.

You’ll be invited to our:

• Family Mela (Family summer festival)
• Huge Christmas celebration
  
  

Plus, we host regular team events across our cafes.

• Team members who work at Dishoom for 5 years are invited to attend Bombay Bootcamp – an incredible once-in-a-lifetime guided tour of Bombay with our co-founders (over 200 people attended last year)!
  
  

What to expect

• £42,000- £45,000 per year inclusive of tronc. We pay on a monthly basis.
• A full-time role working across 5 days, Monday - Sunday availability required.
• We're an all day dining Cafe, meaning our teams work a variety of daytime and evening shifts (not the usual always late nights!)
• Access to our award-winning training programmes and support. We focus on your development from day one and proudly promoted 211 Dishoomwalles last year!
• The usual number of days holiday a year - paid for, including tronc. Our sites are closed Christmas Day and Boxing Day, and if you have children, we’ll provide one extra day to take them to their first day at school.
• No uniforms here - smart casual and comfortable is key, and of course trainers are fine.
  
  

Have you got Seva?

We believe we are at our happiest when we are contributing to the world to the best of our abilities. This goes beyond just serving people, we take them in and truly look after them. Guests and team alike.

We are on the lookout for a Floor Manager to join our cafe's across London. Like any restaurant operation, our Babus' (Managers) are imperative to the success of our business. We genuinely couldn’t do what we do without them! Like any restaurant operation, our Babus' (Managers) are imperative to the success of our business. We genuinely couldn’t do what we do without them!

Dishoom is busy; circa 8,000 covers per site per week, with demanding shifts & first-class service execution. We are lucky enough to have (quite regularly) people waiting to dine with us. But, with that comes managing wait times of up to 90 minutes in the most big-hearted way, on top of the responsibility of huge teams to lead and nurture.

However, at Dishoom on a busy evening shift, there is the support of multiple other Babus, plus 40-50 Dishoomwalles, all fully focused in their roles to support one another. Also, you are empowered to do the right thing when no one is looking. We never want to deter from our service standards, and aim to pursue unreasonable hospitality to our guests every day through Seva.

On top of that, our healthy pay, plentiful benefits and well-being support we have in place aren’t too bad either! Our Babus' Day out and Christmas celebration as our way of saying “thank-you” to our teams for 2023, was our best yet!

So, what are we looking for?

As a Floor Manager

• You have been working as a Floor Manager in a high volume, multi-faceted bar/restaurant environment for the past few years.
• You’re first-class in everything you do and want to find an environment that’s as obsessive about quality as you are and help you flourish.
• You have an eye for detail; always upholding the highest standards and ensuring every shift is in the very safest pair of hands.
• You’re a great leader who really cares about your people. Your big-hearted approach will make coaching and developing other members of the team a natural focus.
• You have a genuine commitment to making people happy - guest and team alike –to ensure you have one of the happiest teams in the business and guests that turn into regulars and regulars into friends.
  
  

At Dishoom - everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities, and experiences to apply for roles with us.

Hospitality, Food & Beverage, Restaurants, Assistant Manager, Senior Assistant Manager, Deputy Manager, Duty Manager, Shift Manager, FOH Manager, Floor Manager, Restaurant Manager, Assistant General Manager.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Restaurants

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