Floor Manager

TN United Kingdom; Grimsby; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for an enthusiastic Floor Manager to join their team in a vibrant retail environment. This role offers a fantastic opportunity for career advancement while being the vital link between management and staff. You will lead a dynamic team, ensuring exceptional customer service and driving sales through effective merchandising. With a focus on personal and professional growth, this position allows you to develop your skills while contributing to a positive work culture. If you have a passion for retail and a desire to make an impact, this role is perfect for you.

Benefits

Monthly discretionary bonus schemes

25% company discount

Exclusive online deals

Access to digital health services

Health cash plans

Internal development courses

Opportunities for apprenticeships

Discounted gym memberships

Access to colleague networks

Opportunities to volunteer

Qualifications

• Previous supervisory experience in a fast-paced retail environment.
• Strong communication skills and attention to detail.

Responsibilities

• Ensure exceptional service standards and customer satisfaction.
• Lead and develop the shopfloor team for high performance.

Skills

Supervisory Experience

Retail Knowledge

Coaching Skills

Communication Skills

Attention to Detail

Job description

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Enthusiastic Floor Manager Role

We are seeking an enthusiastic Floor Manager ready to step into a junior management role and advance their management career. As a vital link between management and staff, you will have collaboration opportunities with senior managers, championing your and your team's career development.

Responsibilities:

1. Ensure the highest level of customer satisfaction by maintaining exceptional service standards and promptly addressing customer needs.
2. Drive team sales through effective merchandising, stock replenishment, and team motivation.
3. Lead and develop the shopfloor team to ensure high performance, engagement, and adherence to store policies and procedures.
4. Maintain a clean, organized, and visually appealing shopfloor to enhance the customer shopping experience.
5. Ensure regular stock replenishment.
6. Provide excellent customer service, addressing inquiries and resolving complaints professionally.
7. Assist in managing day-to-day operations, including opening and closing procedures.
8. Support cash management tasks, such as processing transactions and reconciling tills.
9. Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.

Role Objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales targets.
2. Drive KPIs including Units, Conversion, ATV, UPT, and others.
3. Achieve upselling and cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store audits.
6. Ensure all new colleagues complete mandatory training.
7. Maintain employee satisfaction and engagement survey results meeting or exceeding company benchmarks.

Skills and Experience:

1. Previous supervisory or management experience in a fast-paced retail or customer-facing environment.
2. Passionate about retail with a good understanding of the latest trends and competitors.
3. Experience in coaching and developing individuals.
4. Strong communication skills.
5. Attention to detail and ability to maintain high standards on the shop floor.
6. Promote JD Group values to stakeholders.

Benefits:

We appreciate our employees' efforts and offer the following benefits:

• Monthly discretionary bonus schemes.
• Company discount of 25% on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts through our online benefits platform (TELUS Health).
• Access to digital health and well-being services via TELUS Health.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Opportunities for apprenticeships and accredited qualifications—earn while you learn.
• Discounted gym memberships at JD Gyms.
• Access to colleague networks and support initiatives for positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to influence positive change.