Floor Manager

Edwardian Hotels London; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday

Complimentary meals

Friend referral bonus

Annual hotel stays

Discount rates for Edwardian Hotels

Pension scheme

Wellbeing program

Training opportunities

Job summary

Edwardian Hotels London is recruiting a Floor Manager for the exclusive May Fair Bar, within the 5 Star May Fair Hotel, a Radisson Collection property in London. You will oversee all bar operations on your shift, drive revenue and guest satisfaction, and ensure knowledge of both food and beverage menus.

You will lead the team to deliver Service Excellence and guest-focused hospitality. The role requires depth of beverage experience in a high-end setting, strong leadership, and a proven track

Qualifications

• Current in-depth beverage experience within a high-end liquor or food led operation.
• Be capable of demonstrating a high level of support and leadership.
• The ability to demonstrate personal ownership of tasks and ensure completion to achieve required results.
• A proven track record of achieving outstanding levels of personal and departmental targets to meet and exceed expectations.

Responsibilities

• Oversee all aspects of the May Fair Bar operation on your shift.
• Aim to achieve bar revenue, profit and customer satisfaction goals for the food and beverage operation within the Bar.
• Maintain full knowledge of both the food and bar menu.
• Understand table return times and manage all tables accordingly.
• Direct the food and beverage operations team to ensure customer satisfaction and meet guests' needs and preferences.
• Deliver service standards in line with the Service Excellence brand standards.

Job description

Join the UK’s most dynamic collection of hotels and restaurants

At Edwardian Hotels London, it is the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always being Quality-Driven. We are looking for talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only can exceed our guests exacting standards, but also propel your own career potential in a company that recognises and rewards.

At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the fore front of our culture.

We are currently recruiting for a Floor Manager for our Exclusive May Fair Bar located within the 5 Star May Fair Hotel.

Overview

• An amazing opportunity to join our exclusive May Fair Bar located within the 5 Star The May Fair Hotel, A Radisson Collection Hotel as a Floor Manager.
• You will be responsible for overseeing all aspects of the May Fair Bar operation on the shift that you are working.
• You will work to achieve the bar revenue, profit and customer satisfaction goals for the food and beverage operation within the Bar.
• You will have full knowledge of both the food and bar menu.
• You will understand table return times and handle all tables accordingly.
• You will direct the food and beverage operations team to ensure customer satisfaction is achieved and that all guests needs and preferences are met.
• You will deliver service standards in accordance with the Service Excellence brand standards

About You

• Current in-depth beverage experience within a high-end liquor or food led operation.
• Be capable of demonstrating a high level of support and leadership.
• The ability to demonstrate personal ownership of tasks and ensure completion to achieve required results.
• A proven track record of achieving outstanding levels of personal and departmental targets to meet and exceed expectations.

Company Benefits

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of the most popular stores and outlets
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.