Floor Manager

Maison Estelle; Greater London; On-site; GBP 35,000 - 53,000; Full time

Benefits offered by this job

Biannual socials

Staff rates across Ennismore brand

Birthday day off

Free meals during shift

Pension

Health cash plan

Life assurance

28 days holiday

Recommend-a-friend bonus

Job summary

Maison Estelle in Notting Hill, London, is seeking a Floor Manager to own the guest journey on your section, overseeing briefings, table management, and supporting the front‑of‑house team.

Ideal candidates have 1–2 years in supervision, a passion for premium service, ability to lead a team, manage guest flow, and assist with rota planning and floor operations. The role offers on‑site work with generous perks and career growth.

Qualifications

• 1–2 years’ experience in a supervisory or floor management role.
• Excellent knowledge of premium service standards.
• Confident leading a team on the floor and managing guest flow.
• Experience supporting rota planning and floor operations.

Responsibilities

• Oversee daily service and guest journey on your section.
• Briefing staff and managing table flow to ensure smooth service.
• Collaborate with front-of-house team to exceed guest expectations.

Skills

Floor management

Team leadership

Guest service standards

Rota planning

Job description

Who are we?

Celesteis the newest property from the world of Estelle, sister to Maison Estelle in Mayfair and Estelle Manor in Oxfordshire. Ameticulously restoredtownhouse, Celeste is opening invibrant Notting Hill, London. A publicItalian-Americanrestaurantis located on the ground floor, complete with alfresco front terrace, elegant wrap around bar counter and a glazed conservatory in the rear. Set on the first floor, our oak-panelled, Tokyo-influencedmembers’ barevokes Art Deco grandeur, with a sculptural bar stretching beneath soaring windows.Celeste’s second floor offers members an open kitchen-stylepantry,servingJapanesedishes from the traditional robata, alongside delectable sushi and sashimi. Tucked beneath the eaves, onCeleste’s third floor,‘The Apartment’is anideal spot for a private hosted occasion, with rustic beams,?reclaimedwooden floors and the spirit of an artist’s studio.

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Here’s a bit more detail on what we see you doing in this role:

As a Floor Manager, you’ll take responsibility for daily service and the guest journey on your section. From briefings and table management to supporting the wider front-of-house team, you’ll ensure service runs smoothly and exceeds expectations.

Who we are looking for:

• 1–2 years’ experience in a supervisory or floor management role
• Excellent knowledge of premium service standards
• Confident leading a team on the floor and managing guest flow
• Experience supporting with rota planning and floor operations

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What’s in it for you?

The on target earning potential for this role is £52,500 / per annum - comprising a base salary of £34,950, plus a qualified estimate of £17,550 in gratuities and service charge.*

AtEstelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across Ennismore brand.
• Birthday day off
• Goes without saying, but we will feed you during your shift.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Recommend-a-friend bonus scheme.

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*About gratuities & service charge:

• Gratuities (tips) are paid on a pro-rata basis regardless of your role.