Floor Manager

Quaglinos Restaurant Ltd; City of Westminster; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Discounts at group restaurants

All Gravy training

Employee awards night

Holiday entitlement

Volunteer day

Job summary

Quaglino's in London is seeking a dedicated Floor Manager to oversee the waiting team and ensure seamless service delivery. Working closely with the Restaurant Manager, you will maintain our commitment to exceptional dining experiences, where warmth, charm, and strong interpersonal skills are essential to build rapport with guests.

Join a team that values growth and inclusivity, with ample opportunity for personal development.

Qualifications

• Experience managing a front-of-house team in a hospitality setting.
• Proven ability to deliver high standards of guest service.
• Strong interpersonal and communication skills.

Responsibilities

• Oversee waiting team to ensure seamless service delivery.
• Collaborate with the Restaurant Manager to uphold dining standards.
• Mentor and develop front-of-house staff and build guest rapport.

Skills

Floor supervision

Guest service

Team leadership

Communication

Job description

The Role: Floor Manager

The Restaurant: Quaglino's

The Location:16 Bury St, St. James's, London SW1Y 6AJ

The Salary: Competitive Salary

Why work for us:

Our industry leading benefits have you covered!

• Industry leading pay: We value your expertise and dedication.
• Dine with style: Enjoy a lavish50% discountat all our restaurants, all day, every day.
• Financial freedom: Take control of your finances with Stream– track your earnings in real time, access up to 40% of your pay instantly and save directly from your salary.
• Wellness support: Your wellbeing matters to us! Benefit from a confidentialEmployee Assistance Programwith a 24/7 helpline and complimentary sessions with a trained counsellor.
• Recognition and Reward for a job well done: Shine bright with our Employee of the Month scheme, Long Service Awards and numerous group incentives. You may even earn a place at our yearly employee awards night!
• Grow with us: You will have access to some of the best training our industry has to offer. You will have access to our training platform, All Gravywhich is packed with resources to nurture your skills and knowledge.
• Get some rest: Your holiday allowance increases with length of service.
• Make a difference: Give back to the community with an optional paid day each year for volunteering efforts.
• Spread the love: Benefit from our recommend a friend scheme and share the joy of joining our team.

Who we are:

The Evolv Collection is a pioneering, premium hospitality group, founded by Sir Terence Conran in 1991. Our portfolio includes some of the most iconic restaurants in modern history, located in London, Birmingham, Manchester, and New York. Each brand in our collection reflects a distinctive heritage, character, and ambience. By investing in our people and striving for excellence, we are passionate about delivering outstanding guest experiences.

London’s most iconic London drinking and dining venue for almost a century: This Sir Terence Conran designed venue has been a symbol of ‘the democratisation of dining’ since the 1990’s. A favourite for royalty, celebrities and Londoners in search of nightly live entertainment, our award-winning cocktail bar or Modern British fayre, which sit comfortably within an international menu. 1930’s glamour and sensory experiences are the norm in a venue filled with rich British heritage. Perfect for late night events and private dining in London’s St James.

A bit about what you will be doing:

We're looking for a dedicated and guest-focused Floor Manager to oversee our waiting team and ensure seamless service delivery. Working closely with the Restaurant Manager, you'll play a pivotal role in maintaining our commitment to exceptional dining experiences. Warmth, charm, and strong interpersonal skills are essential as you build rapport with guests and support the waiting team. While contributing to the success of the restaurant from the floor, you'll have ample opportunity for personal growth and development. If you're passionate about hospitality and thrive in a fast-paced environment, join us and be a part of creating unforgettable moments for our guests.

At The Evolv Collection, we celebrate diversity in all its forms. We embrace and support individuals from every background, culture, and identity. Join our team where everyone is welcomed, valued, and empowered to thrive.

Compensation: Competitive salary