Floor Manager

D&D London; City Of London; On-site; GBP 22,000 - 31,000; Full time

Benefits offered by this job

Discount at restaurants

Salary streaming access

Employee assistance program

Employee rewards night

Training platform All Gravy

Job summary

Quaglino's, a flagship venue in The Evolv Collection, is seeking a dedicated Floor Manager to lead the waiting team and ensure seamless service in a high-energy London setting.

Working closely with the Restaurant Manager, you will uphold exceptional guest experiences, foster warmth and strong interpersonal connections, and contribute to the restaurant’s continued success while offering room for personal growth and development.

Qualifications

• Guest-focused approach to service excellence.
• Strong interpersonal and communication skills.
• Experience leading a front-of-house team preferred.

Responsibilities

• Oversee waiting team to ensure seamless service delivery.
• Collaborate with Restaurant Manager to maintain exceptional guest experiences.
• Build rapport with guests and support the waiting team.
• Opportunities for personal growth and development in a fast-paced setting.

Skills

Guest-focused approach

Interpersonal skills

Team leadership

Job description

The Role:

Floor Manager

The Restaurant:

Quaglino's

The Location:

16 Bury St, St. James's, London SW1Y 6AJ

The Salary:

Up to £19.03 per hour

Why work for us:

• Industry leading pay: We value your expertise and dedication.
• Dine with style: Enjoy a lavish 50% discount at all our restaurants, all day, every day.
• Financial freedom: Take control of your finances with Stream - track your earnings in real time, access up to 40% of your pay instantly and save directly from your salary.
• Wellness support: Your wellbeing matters to us! Benefit from a confidential Employee Assistance Program with a 24/7 helpline and complimentary sessions with a trained counsellor.
• Recognition and Reward for a job well done: Shine bright with our Employee of the Month scheme, Long Service Awards and numerous group incentives. You may even earn a place at our yearly employee awards night!
• Grow with us: You will have access to some of the best training our industry has to offer. You will have access to our training platform, All Gravy which is packed with resources to nurture your skills and knowledge.
• Get some rest: Your holiday allowance increases with length of service.
• Make a difference: Give back to the community with an optional paid day each year for volunteering efforts.
• Spread the love: Benefit from our recommend a friend scheme and share the joy of joining our team.

Who we are:

The Evolv Collection is a pioneering, premium hospitality group, founded by Sir Terence Conran in 1991. Our portfolio includes some of the most iconic restaurants in modern history, located in London, Birmingham, Manchester, and New York. Each brand in our collection reflects a distinctive heritage, character, and ambience. By investing in our people and striving for excellence, we are passionate about delivering outstanding guest experiences.

London's most iconic London drinking and dining venue for almost a century: This Sir Terence Conran designed venue has been a symbol of 'the democratisation of dining' since the 1990's. A favourite for royalty, celebrities and Londoners in search of nightly live entertainment, our award-winning cocktail bar or Modern British fayre, which sit comfortably within an international menu. 1930's glamour and sensory experiences are the norm in a venue filled with rich British heritage. Perfect for late night events and private dining in London's St James.

A bit about what you will be doing:

We're looking for a dedicated and guest-focused Floor Manager to oversee our waiting team and ensure seamless service delivery. Working closely with the Restaurant Manager, you'll play a pivotal role in maintaining our commitment to exceptional dining experiences. Warmth, charm, and strong interpersonal skills are essential as you build rapport with guests and support the waiting team. While contributing to the success of the restaurant from the floor, you'll have ample opportunity for personal growth and development. If you're passionate about hospitality and thrive in a fast-paced environment, join us and be a part of creating unforgettable moments for our guests.

At The Evolv Collection, we celebrate diversity in all its forms. We embrace and support individuals from every background, culture, and identity. Join our team where everyone is welcomed, valued, and empowered to thrive.