Floor Manager

Loading; Brighton; On-site; GBP 80,000 - 100,000; Full time

Job summary

Loading is seeking a dedicated Floor Manager to uphold high standards of customer service and effectively lead the waiting team. Located in Brighton, this role offers the chance to work in a vibrant environment, ideal for individuals with prior experience. Candidates must be self-motivated, detail-oriented, and skilled in customer interactions. Enjoy a fun and dynamic setting while engaging with diverse audiences, from gamers to tourists.

Benefits

Bonuses and share of Tronc

Opportunity to meet industry professionals

Qualifications

• Experienced in service management and customer interaction.
• Barista and bar training is a bonus.

Responsibilities

• Leading the waiting team and ensuring high customer service standards.
• Managing bookings and walk-in guests efficiently.
• Troubleshooting customer issues and maintaining service quality.

Skills

Customer communication

Self-motivation

Attention to detail

Education

At least 2 years in a similar position

Job description

Loading has been mixing games and hospitality since 2010 - offering video games themed cocktails and food menu, and hundreds of board and video games to its customers as a bonus. We work closely with big names in the games industry, and are a go-to space for new title launches, community meet ups, and ice breaking dates.

Loading Brighton is located on Brighton beach by the Palace Pier, greeting the most diverse public, from game industry professionals to local nerds, families and seasonal tourists

Job Description

The Floor Manager will be:

Leading the waiting team by example, setting and demanding a high standard of customer service and making sure the venue looks the best it can at all times.

The position is for a full time contract, and ideal candidates will have:

• The ability to manage and maintain control of bookings and walk-in guests
• Confidence and understanding of different customers’ needs
• Self-motivation and resourcefulness
• Akeen attention to detail.
• The ability to effectively manage themselves and others on busy shifts
• Host and Floor Management
• Direct customer service and waiting tables
• Helping manage all aspects of service
• Customer communication/troubleshooting
• Swift communication, flagging any issues

Qualifications

Qualifications

• At least 2 years in a similar position
• Barista and bar training is a bonus

Additional Information

• Starting from £13 p/h plus bonuses and share of Tronc
• Full time, with weekend availability is a must
• Objectively nice audience, and opportunity to meet game industry trailblazers