Floor Housekeeper

Covent Garden Hotel; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Covent Garden Hotel, a luxury boutique hotel in London, seeks a dedicated Floor Housekeeper to ensure impeccable cleanliness and guest satisfaction. The ideal candidate will thrive in a fast-paced environment, possess great attention to detail, and demonstrate a strong commitment to outstanding service, contributing to an exceptional guest experience.

Benefits

Health cash plan

Discounted cinema tickets and gym membership

Complimentary meals on shift

Flexible scheduling

Ongoing training and professional development

Exclusive discounts at Design Hotels

Qualifications

• Thrive in a fast-paced environment with multiple tasks.
• Genuine passion for providing outstanding customer service.
• Strong communication skills to interact with guests and team.

Responsibilities

• Lead and manage the housekeeping team.
• Supervise daily operations for cleanliness.
• Conduct inspections of guest rooms and public areas.

Skills

Attention to Detail

Customer Service

Organisational Skills

Communication Skills

Team Collaboration

Job description

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Firmdale
Hotels is renowned for its award-winning, uniquely styled luxury boutique
hotels, each offering exceptional service and distinctive character. Located in
the heart of London, our Covent Garden Hotel is a vibrant hub that blends the
charm of the city with sophisticated elegance. We pride ourselves on creating
memorable experiences for our guests and fostering a dynamic, supportive
environment for our team members.

We are
seeking an enthusiastic and dedicated Floor Housekeeper to join our highly successful
team at the Covent Garden Hotel. This role is pivotal in ensuring our hotel
maintains its impeccable standards of cleanliness and presentation.

Responsibilities:

• Collaborate
  with the Deputy Head Housekeeper and the Head Housekeeper to lead and manage
  the housekeeping team.
• Supervise
  daily operations, ensuring all areas are cleaned and maintained to the highest
  standards.
• Conduct
  regular inspections of guest rooms and public areas to ensure they meet our
  stringent quality criteria.
• Provide
  guidance and support to the housekeeping team, fostering a positive and
  productive work environment.
• Handle
  guest requests and address any issues promptly and professionally to ensure
  guest satisfaction.

What you Need:

• Thrive in
  a fast-paced environment and handle multiple tasks efficiently.
• Demonstrate
  meticulous attention to detail to maintain our exceptional standards.
• A genuine
  passion for providing outstanding customer service to create memorable guest
  experiences.
• Excellent
  organisational skills to manage schedules, resources, and team workflow
  effectively.
• Strong
  communication skills to interact effectively with guests and team members.
• Ability
  to work collaboratively within a team, supporting and motivating colleagues.

What
We Offer:

• Competitive hourly rate of £17.00 - £19.00 inclusive of service charge.
• Access to Wagestream our
  financial wellbeing app. Stream your accrued earnings before pay day,
  benefit from everyday savings and real time financial coaching.
• Health cash
  plan(including contributions towards dental, optical, alternative and
  complementary therapies)
• Discounted cinema tickets,
  gym membership, travel, retailers and restaurants
• Complimentary meals on shift
  
• Referral bonus scheme for
  recommending top talent
• Flexible scheduling without
  split shifts
• Dry cleaning service for
  work attire and discounted personal dry cleaning
• Enhanced holiday allowance
  based on length of service
• Season ticket loan for
  convenient commuting
• Ongoing training,
  professional development, and fully funded English lessons
• Regular social events, team
  activities, and fitness sessions
• Benefits like cycle to work
  scheme and annual long service awards
• Exclusive discounts at
  Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an
international, award winning group of 11 luxury hotels and 10 bars and
restaurants in London and New York. World renowned for their unique interiors
and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have
been recognised by the hospitalityand travel industries for the great
work our teams have achieved. To name a few of our recent awards and accolades:

• Times Best Places to
  Work 2024
• The Kings Award for
  Enterprise 2024 for outstanding contribution to International Trade
• Manager
  of the Year – Helle Jensen – Cateys 2024
• Hotel
  Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
• Food
  & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys
  2024
• Ham Yard Hotel - two AA
  Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well
  as an AA Breakfast Award
• Dorset Square Hotel –
  One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel -
  Travel & Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby
  Street and Warren Street - Michelin keys
• The Soho Hotel and Ham
  Yard - Conde Nast Traveller 2023 Top Hotels in London.
• Number Sixteen - Best
  Boutique Hotels in London, The Times, 2024.

You can see a full list of our
awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

If you are
passionate about hospitality and delivering exceptional guest experiences, we
would love to hear from you. Join Firmdale Hotels and be part of something
extraordinary.

In line with the Asylum and Immigration Act 1996, we do require all
applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage.