Floor Housekeeper

Oetker Hotel Management Company GmbH; Greater London; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Season ticket loan

Enhanced Pension Scheme

Life Insurance

Complimentary meals on duty

Cycle to Work scheme

EAP - Employee Assistance Programme

Job summary

The Lanesborough in London is seeking a Floor Housekeeper to join our luxury Housekeeping team. You will ensure exceptional guest service, handle guest requests professionally, and communicate preferences across departments to create a seamless stay.

The ideal candidate will have Front Office experience in a 4- or 5-star setting, strong leadership, excellent English, and immaculate grooming. Opera system knowledge is a plus; independence and a passion for high standards are essential.

Qualifications

• Experience in Front Office within a 4- or 5-star hotel is essential.
• Experience supervising a team in a luxury hotel is preferred.
• Excellent English language skills; another language is a plus.
• Immaculate grooming and professional presentation.
• Strong customer service mindset and ability to work on own initiative.
• Familiarity with Opera hospitality software preferred.

Responsibilities

• Liaise with Maintenance to ensure all areas are maintained and report faults.
• Coordinate with Reception to fulfil housekeeping requirements and report out-of-order rooms.
• Perform other housekeeping supervisory duties as assigned by senior staff.
• Assign rooms and delegate tasks to room attendants daily.
• Supervise cleaning standards and servicing by room attendants and porters.
• Maintain communication between room staff, porters, supervisors and butlers.
• Report health and safety hazards to the Executive Housekeeper or Security.
• Report incidents involving guests or property as required.

Skills

Front Office experience

Team supervision

English fluency

Second language

Grooming standards

Customer service excellence

Independent work

Tools

Opera system

Job description

Floor Housekeeper

We have an exceptional opportunity to join our Housekeeping Team at The Lanesborough.

Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London's most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.

Oetker Hotels

Masterpiece Collection

Oetker hotels are true masterpieces located in the world's most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

Candidate Profile

As a Floor Housekeeper you will provide an exceptional guest service experience dealing with requests and queries in a professional and efficient manner. This role plays a key part in creating memorable experiences and must communicate guests' preferences and relevant information with every department for the guests' stay to be seamless. The Housekeeping department is key to ensuring the guests feel secure and safe in the knowledge that their guest room is treated with care and confidentiality, thereby creating the comfort of their home environment at The Lanesborough.

Duties and responsibilities include:

• Liaise with Maintenance Department to ensure that all assigned areas are fully maintained and in perfect working order, checking all equipment and reporting any faults.
• Liaise with Reception daily, to ensure that all requirements are carried out in relation to the Housekeeping Department; report daily any out-of-order rooms to Reception.
• To carry out any other Housekeeping supervisory duties that may be assigned by the Executive Housekeeper or the Assistant Housekeeper.
• Assign rooms and delegate jobs to room attendants on a daily basis.
• To supervise all standards of cleaning and servicing by the room attendant and house porters, to ensure that the standards are maintained.
• Ensure the flow of communication between Room Attendant, House porter, Supervisors and Butlers.
• Any incidents occurring with guests and/or property should be reported to either the Executive Housekeeper, Duty Manager or Security.
• Report any health and safety hazards that may occur in guest and staff areas to the Executive Housekeeper or Security.

Key Requirements

The ideal candidate would be able to demonstrate the following attributes:

• Previous experience within Front Office in a 4* or 5* establishment is essential and experience in the luxury London market would be preferred.
• Experience in supervising a team
• Excellent command of the English language and a second language would be preferred
• Immaculate grooming standards
• Show drive for Excellent Customer Service leading by example
• Ability to work on own initiative is essential
• Knowledge of Opera system would be preferred

In return

We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:

Financial Wellbeing

• Season ticket loan
• Enhanced Pension Scheme
• Life Insurance
• Complimentary dry cleaning
• Safety shoes
• Retail discounts around Victoria, Westminster, Whitehall and the Northbank area

Health & Wellness

• Complimentary meals on duty
• Cycle to Work scheme
• Flu vaccinations
• Discounted chiropodist and massage treatments
• Substantiality initiates
• Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)
• EAP - Employee Assistance Programme

Career Growth & Personal Development

• Internal transfer and promotion opportunities
• Cross-departmental exposure
• Partnered with industry-leading training providers
• Internal learning gateway
• Free access to e-learning platform offering job-specific training and personal growth courses
• Subsidised professional qualifications and certified training programmes
• Financial incentives for bringing talents to The Lanesborough via Recommend-A-Friend scheme

Recognition & Social Initiatives

• Award programmes throughout the year with generous prizes
• Long service awards
• Preferential room rate at The Lanesborough for you and your family
• 50% discount on F&B and Club & Spa treatments
• Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
• Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
• Retirement parties

*Terms and conditions apply to all benefits.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.