Flexible Test Centre Associate - Evenings & Saturdays

Reed in Partnership Ltd; Luton; Hybrid; GBP 17,000 - 22,000; Full time

Job summary

Reed in Partnership Ltd in the United Kingdom is recruiting a Test Centre Associate to invigilate exams and deliver tests across the DVSA programme. You will ensure exam integrity, assist candidates, and provide high-quality customer service at our test centres.

The role offers flexible hours (including evenings and Saturdays) and opportunities across multiple UK locations, with shift patterns ranging from mornings to full days.

Qualifications

• Significant demonstrable experience in providing high-quality customer service
• Excellent attention to detail and accuracy
• The ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities
• Experience in working with diverse customer groups
• Excellent judgment and decision-making skills
• Flexibility in working hours and days, including evenings and Saturday
• The ability to remain calm and deal with confrontational candidates in a professional manner

Responsibilities

• Providing a high level of customer service
• Checking candidates ID documents and booking them in on the system
• Ensuring the integrity and security of tests are maintained
• Supervision and invigilation of tests
• Explaining the test process to candidates and supporting with other queries
• Reviewing tests and test centre scheduled
• Performing daily test centre opening and closing procedures
• Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion
• Handling and reporting incidents that could impact candidate testing

Skills

Customer service

Attention to detail

Multitasking

Diversity & inclusion

Decision making

Flexibility

Calm under pressure

Job description

Reed in Partnership Ltd in the United Kingdom is recruiting a Test Centre Associate to invigilate exams and deliver tests across the DVSA programme. You will ensure exam integrity, assist candidates, and provide high-quality customer service at our test centres.

The role offers flexible hours (including evenings and Saturdays) and opportunities across multiple UK locations, with shift patterns ranging from mornings to full days.