Flexible Salesforce Field Service Architect – Lead

NTT America, Inc.; Greater London; On-site; GBP 90,000 - 135,000; Full time

Benefits offered by this job

Flexible work options

Learning and development opportunities

Competitive benefits

Job summary

NTT DATA UK & Ireland seeks a Salesforce Field Service Architect to design end-to-end Field Service solutions across Service Cloud, Field Service, and related apps. You will lead architecture, governance, and delivery oversight from presales through to client engagement, ensuring scalable, secure solutions aligned with industry best practices.

You will define operating models, schedules, and data strategies, collaborating with stakeholders and delivering high-impact field-service transformations

Qualifications

• Proven experience as a Salesforce Solution Architect or Field Service Architect within a consulting or enterprise environment (including at least two end-to-end Salesforce Field Service implementations).
• Deep expertise in Salesforce Field Service: data model, scheduling, Dispatcher Console, mobile app, offline and strong Service Cloud knowledge.
• Experience designing for complex scheduling scenarios (multi-day work, crews, skills, certification matching, emergency or break-in work).
• Knowledge of asset service management and inventory/parts management.
• Familiarity with Experience Cloud, Data Cloud and IoT-driven service is advantageous.

Responsibilities

• Lead the design of end-to-end Salesforce Field Service solutions across Service Cloud, Field Service, the Field Service Mobile App and Experience Cloud.
• Translate business requirements into scalable, secure, high-performing architectures aligned to standards and best practices.
• Define and optimise Field Service operating models, including work orders, service appointments, territories, resources, skills, crews and hours.
• Architect scheduling and optimisation capabilities, including scheduling policies, work rules, service objectives, capacity planning and SLA-driven workforce management.
• Design intuitive experiences for dispatchers, field engineers and customers, including mobile solutions and offline capabilities.
• Shape asset and service management capabilities (maintenance plans, warranties, service contracts, entitlements, inventory, parts).
• Support presales activities through discovery workshops, solution shaping, estimates, licensing recommendations and client presentations.
• Provide architectural leadership and governance throughout delivery, ensuring quality, performance and scalability.
• Define integration and data strategies across Salesforce and ERP/HR/GIS/Iot, with data migration and governance in mind.
• Collaborate with delivery, technology, industry and client teams to align requirements, architecture and delivery outcomes.
• Build trusted client relationships, facilitate workshops, and provide strategic guidance on Field Service transformation and roadmap planning.

Skills

Salesforce Field Service

Solution Architecture

Stakeholder management

Presales support

Enterprise architecture

Job description

NTT DATA UK & Ireland seeks a Salesforce Field Service Architect to design end-to-end Field Service solutions across Service Cloud, Field Service, and related apps. You will lead architecture, governance, and delivery oversight from presales through to client engagement, ensuring scalable, secure solutions aligned with industry best practices.

You will define operating models, schedules, and data strategies, collaborating with stakeholders and delivering high-impact field-service transformations