Flexible Salesforce Administrator – Data Quality & Training

ITV Consumer Limited 2024; City of Westminster; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Annual bonus opportunity

Generous holiday allowance

Pension contribution

Share save scheme - ITV shares

Wellbeing and volunteering days

Job summary

ITV is seeking a Salesforce Administrator to manage and optimise our Salesforce platform, delivering strong user support and enabling self-service for teams. You will work across functions to implement processes and maintain data quality while staying current with releases and new features.

You will also train super users, document requirements, and contribute to ITV-wide initiatives with flexible working options.

Qualifications

• Salesforce Admin certification or relevant experience (Admin 201 preferred).
• Experience configuring Salesforce workflows, validation rules, objects and data loaders.
• Strong knowledge of Sales Cloud capabilities and limitations.
• Experience with Jira, Miro, Slack or other collaboration tools.
• Knowledge of advertising/media distribution business concepts.
• Data literacy including Excel cleansing, SQL and Pivot tables.

Responsibilities

• Manage and resolve Salesforce support requests promptly with stakeholders.
• Implement and enhance support processes with SLAs and frameworks.
• Conduct service reviews and backlog meetings for prioritisation.
• Provide training and coaching to Salesforce super users.
• Document business requirements and technical specifications.
• Promote data accessibility and self-service analytics.

Skills

Stakeholder communication

Training coaching

Business analysis

Problem solving

Education

Salesforce Admin certification

Tools

Salesforce

Lightning

Data Loader

Process Builder

Agentforce

Job description

ITV is seeking a Salesforce Administrator to manage and optimise our Salesforce platform, delivering strong user support and enabling self-service for teams. You will work across functions to implement processes and maintain data quality while staying current with releases and new features.

You will also train super users, document requirements, and contribute to ITV-wide initiatives with flexible working options.