Hybrid Salesforce Administrator for CRM Excellence

ITV; Greater London; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

ITV is seeking a Salesforce Administrator for a 12-month maternity cover based in London. The role is hybrid with work from the White City office, focusing on maintaining and optimising the Salesforce platform to support users and business processes.

You will handle support requests, implement new processes, deliver user training, and collaborate with teams to improve data quality, automation, and adoption of Salesforce tools and connected applications across the organisation.

Qualifications

• Strong knowledge of Salesforce (Sales Cloud) capabilities and configurations.
• Experience supporting a range of users from trainee to senior level.
• Salesforce Admin Certification or equivalent experience is preferred.

Responsibilities

• Manage and resolve Salesforce support requests with stakeholders.
• Implement and enhance support processes and SLAs.
• Conduct regular service reviews and backlog prioritisation sessions.
• Provide training and coaching to Salesforce users and super users.
• Document business requirements and technical specs for developments.
• Promote data accessibility, quality, and self-service analytics.
• Stay up to date with Salesforce releases and platform enhancements.

Skills

Salesforce expertise

Support experience

Communication skills

Ability to learn new tools

Stakeholder collaboration

Education

Salesforce Admin Certification (Admin 201)

Tools

Agentforce

Data Loader

Lightning Components

REST API

iPaaS tools (Mulesoft, SnapLogic, Boomi)

Jira

Miro

Slack

Job description

ITV is seeking a Salesforce Administrator for a 12-month maternity cover based in London. The role is hybrid with work from the White City office, focusing on maintaining and optimising the Salesforce platform to support users and business processes.

You will handle support requests, implement new processes, deliver user training, and collaborate with teams to improve data quality, automation, and adoption of Salesforce tools and connected applications across the organisation.