Hybrid Salesforce Administrator — 12-Month Contract

Deaf Unity; Greater London; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

ITV is seeking a Salesforce Administrator to manage and optimise our Salesforce platform, delivering high-quality user support and strategic enhancements.

You will collaborate across teams to ensure data quality, enable self-service, and maximise adoption of Salesforce features and connected apps. The role blends operational support with project-work, requiring training, process design, and ongoing CRM improvement.

Qualifications

• Strong knowledge of Salesforce Sales Cloud capabilities, limitations, and configurations.
• Experience with Salesforce administration and user support.
• Experience supporting a range of users from trainee to senior level.
• Salesforce certified administrator or Admin 201 certification preferred.
• Experience with Salesforce configuration (workflow, validation rules, custom objects, Data Loader, formula fields, ProcessBuilder, Lightning).
• Familiarity with Agentforce AI agents in the Salesforce ecosystem.

Responsibilities

• Manage and resolve Salesforce support requests promptly with stakeholders.
• Implement and enhance support processes, adhering to SLAs.
• Conduct service reviews and backlog meetings for prioritisation.
• Provide training and coaching to Salesforce users and super users.
• Document business requirements and technical specifications for development.

Skills

Salesforce Sales Cloud

User support

Business analysis

Strong communication

Learning agility

Agentforce AI

Education

Salesforce Admin 201 certification

Tools

Jira

Miro

Slack

Data Loader

Job description

ITV is seeking a Salesforce Administrator to manage and optimise our Salesforce platform, delivering high-quality user support and strategic enhancements.

You will collaborate across teams to ensure data quality, enable self-service, and maximise adoption of Salesforce features and connected apps. The role blends operational support with project-work, requiring training, process design, and ongoing CRM improvement.