Flexible Mental Health Support Worker | De-Escalation & Care

Cera Care; Southampton; On-site; GBP 12,398,400 - 16,531,200; Full time

Benefits offered by this job

Enhanced bank holiday rate

Holiday pay and pension scheme

Free DBS

Company mobile phone and uniform

WeCare discounts platform

Blue Light Card Scheme

Driving-related discounts

Maternity/paternity leave

Wellbeing support

Job summary

Cera Care is seeking a dedicated Support Worker in the Southampton area to assist individuals with mental health conditions and histories of substance misuse. Training will be provided, with flexibility on shifts including days, nights, and weekends.

You will de-escalate crises, support positive changes, and work with a range of professionals to ensure access to necessary services. No prior experience is required, but compassion and resilience are essential.

Qualifications

• Must be able to support people with mental health conditions and substance misuse.
• Willingness to work shift patterns including days, nights, weekends.
• Full training provided; progression opportunities may be available.

Responsibilities

• Promote positive behaviour and identify triggers to prevent escalations.
• Handle emergencies and crisis situations using de-escalation techniques.
• Work collaboratively with healthcare professionals, social services and communities.
• Be sensitive to diverse cultural backgrounds and co-occurring issues.
• Provide compassionate, patient-centred support to service users.

Skills

Active listening

Effective communication

De-escalation techniques

Team collaboration

Education

NVQ Level 2 in Social Care

NVQ Level 3 in Social Care

Job description

Cera Care is seeking a dedicated Support Worker in the Southampton area to assist individuals with mental health conditions and histories of substance misuse. Training will be provided, with flexibility on shifts including days, nights, and weekends.

You will de-escalate crises, support positive changes, and work with a range of professionals to ensure access to necessary services. No prior experience is required, but compassion and resilience are essential.