Flexible Library Assistant — Engage Readers & Host Events

South Gloucestershire Council; Bristol; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Generous annual leave (pro rata)

Employee wellbeing support

Staff discounts (eye tests, travel,购物,

Job summary

South Gloucestershire Council is seeking a Library Assistant to support customers in accessing library services, IT resources and facilities. You will play a key role in promoting reading, organising displays and helping run activities for all ages.

You will work across Bradley Stoke and Filton on a rotating two-week schedule, with emphasis on excellent customer service, inclusivity and safe handling of cash transactions.

Qualifications

• 3 GCSEs at grade 4/C or above, including English and maths, or equivalent.
• Strong customer service experience, especially with children, older people and people with disabilities.
• Experience using ICT equipment, software applications and the internet.
• Ability to communicate clearly and professionally with customers and colleagues.

Responsibilities

• Assist customers with enquiries and access information from a range of resources.
• Support users with IT and information resources using the library management system and self-service equipment.
• Maintain a welcoming, well-presented library environment through shelving, stock prep and displays.
• Contribute to activities and outreach events for all ages, such as rhyme/story times and reading groups.
• Handle cash payments and library transactions with accurate, high-standard customer service.
• Work on a rolling 2-week rota across Bradley Stoke and Filton.

Skills

Customer service

ICT skills

Clear communication

Education

GCSEs including English & Maths

Tools

Library systems (LMS)

Job description

South Gloucestershire Council is seeking a Library Assistant to support customers in accessing library services, IT resources and facilities. You will play a key role in promoting reading, organising displays and helping run activities for all ages.

You will work across Bradley Stoke and Filton on a rotating two-week schedule, with emphasis on excellent customer service, inclusivity and safe handling of cash transactions.