Flexible Hours: Community Support & Information Officer

Seven Group Holdings Limited; Onehouse; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Full Time/Part Time flexibility

Competitive hourly rate

Varied work environment

Comprehensive induction

Career development opportunities

Job summary

Seven Resourcing is seeking a locum Support & Information Officer to act as the first point of contact for enquiries via phone, email, and in person. You will provide accurate guidance to navigate council and community services with empathy and confidentiality.

You will update records, support administration of Family Hubs or other services, and collaborate with partners to ensure timely, high-quality service delivery.

Qualifications

• Customer-focused approach with strong communication and problem-solving skills.
• Ability to handle sensitive information with confidentiality and GDPR awareness.
• Experience supporting community services or coordination roles is a plus.

Responsibilities

• Serve as the first point of contact for enquiries by phone, email, and in person, offering a warm and welcoming approach.
• Provide clear and accurate advice, directing individuals to the appropriate council and community services with understanding and precision.
• Deliver outstanding customer service, demonstrating empathy, professionalism, and maintaining confidentiality at all times.
• Maintain and update databases, records, and reports with attention to detail, ensuring information accuracy and reliability.
• Support the day-to-day administration of Family Hubs or other council services, contributing to the smooth running of operations.
• Collaborate effectively with colleagues and partner organisations to facilitate efficient service delivery.
• Handle sensitive information with care, adhering to GDPR and safeguarding procedures.
• Assist with planning events, managing communications, and actively promote available services to residents and professionals with enthusiasm.

Skills

Customer service

Communication

Teamwork

Administration

GDPR

Safeguarding

Event planning

Tools

MS Office

Databases

Job description

Seven Resourcing is seeking a locum Support & Information Officer to act as the first point of contact for enquiries via phone, email, and in person. You will provide accurate guidance to navigate council and community services with empathy and confidentiality.

You will update records, support administration of Family Hubs or other services, and collaborate with partners to ensure timely, high-quality service delivery.