Fleet Support Technician (Decision Support Technician)

Career Choices Dewis Gyrfa Ltd; Newcastle upon Tyne; On-site; GBP 28,800 - 35,200; Full time

Job summary

Career Choices Dewis Gyrfa Ltd in Newcastle upon Tyne is seeking a Fleet Support Technician (Decision Support Technician) on a 12-month fixed term contract. Role pays £32,000 basic salary with a 20% shift allowance (£38,400 equivalent).

3 x 12-hour shifts on a 24/7 rotating pattern, working mainly from a control room to support a modern passenger rail fleet. You will fault-find, diagnose faults, coordinate with drivers, controllers, and maintenance teams, produce reports, and help keep services

Qualifications

• Experience in engineering, maintenance, technical support, or operational environment.
• Strong fault-finding and troubleshooting skills.
• Good understanding of electrical, mechanical, or vehicle systems.

Responsibilities

• Respond to train faults and service disruptions.
• Provide technical support and fault diagnosis.
• Coordinate with operational and maintenance teams.
• Log and analyse faults using maintenance systems.
• Support fleet reliability and performance improvements.
• Produce reports and maintain accurate records.
• Ensure safety, quality, and compliance standards are met.

Skills

Fault diagnosis

Electrical systems

Mechanical systems

Stakeholder communication

Decision making under pressure

Education

NVQ Level 3 or equivalent

Tools

Maintenance software

Job description

Employer:

Location:

Newcastle upon Tyne, Tyne and Wear, NE3 1XD

Pay:

£32,000 to £32,000 per year,

Contract Type:

Contract

Hours:

Full time

Disability Confident:

No

Closing Date:

20/08/2026

About this job

Job title: Fleet Support Technician (Decision Support Technician) Job Type: 12-Month Fixed Term Contract Location: Newcastle upon Tyne (NE3) Pay: £32,000 Basic Salary + 20% Shift Allowance (£38,400 Equivalent Earnings) Hours/Shift Pattern: 3 x 12-Hour Shifts | 24/7 Rotating Pattern We're looking for a technically minded individual to join a busy operations and engineering team supporting a modern passenger rail fleet.

This is an excellent opportunity for someone who enjoys fault finding, problem solving, and making decisions in a fast-paced environment.

Working primarily from a control room setting, you'll play a key role in responding to in-service faults, supporting operational teams, and helping keep services running safely and reliably.

The Role You'll act as a central point of contact when faults occur, working closely with drivers, controllers, and maintenance teams to assess issues and coordinate the appropriate response.

Key Responsibilities

• Respond to train faults and service disruptions
• Provide technical support and fault diagnosis
• Coordinate with operational and maintenance teams
• Log and analyse faults using maintenance systems
• Support fleet reliability and performance improvements
• Produce reports and maintain accurate records
• Ensure safety, quality, and compliance standards are met

About You

• Experience in an engineering, maintenance, technical support, or operational environment
• Strong fault-finding and troubleshooting skills
• Good understanding of electrical, mechanical, or vehicle systems
• Comfortable communicating with a range of stakeholders
• Able to make decisions and remain calm under pressure
• NVQ Level 3 or equivalent engineering qualification desirable

Please note that applicants must have the right to work in the UK. We cannot provide VISA sponsorship.

We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.