FLEET SUPERVISOR - CONTROL TOWER

Romac Logistics; Middleton; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Competitive salary

Structured induction and training

Progression opportunities

Company pension

Job summary

Romac Logistics, acting for MAGM Asset Solutions, is seeking a proactive Fleet Supervisor to support day-to-day management of commercial fleets from Middleton. You will be the key contact between customers, workshops, maintenance providers and suppliers, owning issues from identification to resolution.

You will identify operational and financial impacts, coordinate responses and maintain accountability until fully resolved, including accurate recovery of customer recharges and clear

Qualifications

• Strong customer service with the ability to build relationships with external customers.
• Clear ownership and accountability for customer and operational issues.
• Experience identifying issues, coordinating actions and seeing them through to full resolution.
• Ability to remain responsible for an issue even when another team or supplier does the work.
• Excellent verbal and written communication skills with clear updates on problems, delays and costs.
• Strong organisational skills to manage multiple vehicles, customers, suppliers and priorities.

Responsibilities

• Act as a day-to-day contact for customers, delivering a high standard of service.
• Take ownership of customer fleet issues from identification to resolution and closure.
• Proactively identify issues, risks and delays before they affect the customer.
• Be accountable for progressing issues even if other teams carry out tasks.
• Manage day-to-day requirements of customer HGV and trailer fleets.
• Coordinate servicing, MOTs, inspections, defects and repairs with workshops.
• Monitor vehicle compliance and identify upcoming activity.
• Manage VOR cases, challenging suppliers to minimise downtime.
• Provide customers with timely updates on availability, maintenance and costs.
• Liaise with workshops, dealerships, manufacturers and suppliers on behalf of customers.
• Escalate issues where service levels are at risk while managing to resolution.
• Identify recoverable costs and maintain accurate recharge records.
• Communicate recharge details clearly and progress appropriately.
• Monitor outstanding items and ensure costs are recovered.
• Maintain MAGM fleet management and financial system data.
• Monitor fleet performance and recurring issues.
• Support accident and breakdown management.
• Collaborate with Control Tower to deliver consistent service.
• Contribute to process improvements for issue handling and cost recovery.

Skills

Customer service

Ownership

Communication

Organisation

Problem solving

IT skills

Tools

MS Excel

Fleet management systems

Job description

About Romac Logistics

We are seeking a proactive, customer-focused and highly organised Fleet Supervisor to join the MAGM Asset Solutions Control Tower team.

Job Type: Full-time, Permanent

Shift Pattern: To be discussed

Salary: £35,000

Based: Middleton

Company: MAGM Asset Solutions

This is a customer-facing fleet management role responsible for supporting the day-to-­day management of commercial vehicle fleets on behalf of MAGM customers. Acting as a key point of contact between our customers, workshops, maintenance providers and other suppliers, you will take full ownership of fleet issues from identification through to resolution.

You will be expected to identify issues proactively, understand their operational and financial impact, coordinate the appropriate response and remain accountable until the matter has been fully resolved. Simply passing an issue to another department or supplier will not be sufficient; you will be responsible for monitoring progress, challenging delays, keeping the customer informed and ensuring all required actions are completed.

The role also includes the accurate identification, administration and recovery of customer recharges. This will involve recognising costs that should be recharged to customers, obtaining and validating supporting information, ensuring the correct approvals are in place, maintaining accurate records and communicating details clearly and professionally.

The role combines excellent customer service with practical fleet management and commercial awareness. You will help ensure vehicles remain compliant, available and operational while reducing downtime, controlling costs and providing customers with a responsive and accountable service.

Roles And Responsibilities

• Act as a key day‑to‑day contact for customers, building strong working relationships and providing a high standard of customer service.
• Take complete ownership of customer fleet issues from initial identification through to resolution and closure.
• Proactively identify issues, risks, delays and outstanding actions before they affect the customer wherever possible.
• Remain accountable for progressing issues, even where actions are being completed by workshops, suppliers, customers or other internal teams.
• Manage the day‑to‑day requirements of customer HGV and trailer fleets.
• Coordinate servicing, MOTs, inspections, defects and repairs with workshops and maintenance providers.
• Monitor vehicle compliance requirements and proactively identify upcoming or overdue activity.
• Manage vehicle‑off‑road (VOR) cases, challenging suppliers and repair agents to minimise customer downtime.
• Provide customers with clear, timely and proactive updates on vehicle availability, maintenance activity, costs and outstanding issues.
• Liaise with workshops, dealerships, manufacturers and other suppliers on behalf of customers.
• Challenge suppliers professionally where service expectations, repair timescales or agreed standards are not being met.
• Escalate issues appropriately where agreed service levels or repair timescales are at risk, while continuing to manage the issue through to resolution.
• Identify costs that are recoverable from customers in accordance with agreed terms, policies and commercial arrangements.
• Administer customer recharges accurately, including gathering supporting documentation, validating costs, obtaining required approvals and ensuring this is recorded and progressed correctly.
• Communicate customer recharge information clearly, explaining the reason, supporting detail and any relevant next steps.
• Monitor outstanding items and follow them through to completion, ensuring that potential recoverable costs are not missed.
• Maintain accurate information within MAGM's fleet management, Control Tower and financial systems.
• Monitor fleet performance and identify recurring maintenance, downtime, supplier‑performance or cost‑recovery issues.
• Support accident management, breakdown management and other operational fleet requirements.
• Work closely with colleagues across the Control Tower to ensure customers receive a consistent, responsive and accountable service.
• Contribute to process improvements that strengthen issue, customer communication, compliance and cost recovery.

Skills And Experience

• Strong customer service skills with the confidence to manage professional relationships with external customers.
• A clear sense of ownership and accountability for customer and operational issues.
• Experience identifying issues, coordinating actions and seeing them through to full resolution.
• The ability to remain responsible for an issue even when another team or supplier is carrying out the required work.
• Excellent verbal and written communication skills, including the ability to provide clear updates when dealing with operational problems, delays and costs.
• Strong organisational skills with the ability to manage multiple vehicles, customers, suppliers and priorities simultaneously.
• A proactive approach to problem solving rather than simply escalating or passing issues on.
• Confidence dealing with workshops, dealerships, maintenance providers and other third‑party suppliers.
• Good commercial awareness and an understanding of how vehicle downtime, repair costs and unrecovered charges affect a customer's operation and MAGM's business.
• Experience identifying, validating or administering customer charges, invoices or recoverable costs would be advantageous.
• Strong attention to detail when reviewing costs, supporting documentation, approvals and system records.
• The ability to challenge suppliers professionally and constructively when service expectations are not being met.
• Good IT skills, including confidence using Microsoft Excel and fleet, maintenance, customer relationship or financial management systems.

What We Offer

• Competitive salary of up to £35,000, dependent upon experience.
• Structured induction and training will be provided
• The opportunity to work within a growing customer‑focused fleet management operation.
• Support from an experienced commercial vehicle and fleet management team.
• Opportunities for progression as the MAGM Control Tower operation continues to grow.
• Company pension, holiday allowance and other benefits.