Fleet Service Advisor — Customer Care & Breakdowns (4/4 Shift)

Octane Recruitment; Hilcote; On-site; GBP 60,000 - 80,000; Full time

Job summary

A Fleet Management company based in Alfreton is seeking a Fleet Service Advisor. This role involves providing exceptional customer service, managing inquiries, and effective communication. The position offers a unique schedule of four days on and four days off, along with excellent career progression opportunities. The ideal candidate should have customer service experience and be proficient in Microsoft applications.

Benefits

Enrolment into Pension Scheme

Healthcare Scheme

Cycle to work scheme

Recruitment Incentive Awards

Increased holiday with service

Free onsite Parking

Qualifications

• Experience in a contact centre or retail/sales environment.
• Ability to manage and respond to customer inquiries professionally.
• Excellent communication, especially via phone and email.

Responsibilities

• Provide excellent standards of customer service.
• Understand and demonstrate customer care skills.
• Handle all internet, email, and phone inquiries.
• Manage and log incoming email inquiries.

Skills

Customer service experience

Excellent communication skills

Good listening skills

IT skills and understanding of Microsoft packages

Job description

A Fleet Management company based in Alfreton is seeking a Fleet Service Advisor. This role involves providing exceptional customer service, managing inquiries, and effective communication. The position offers a unique schedule of four days on and four days off, along with excellent career progression opportunities. The ideal candidate should have customer service experience and be proficient in Microsoft applications.