Fleet Planner

Zenith Group; Leeds; Hybrid; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Agile working

Hybrid working after probation

24 days holiday

Your birthday off

Pension 6.25%

Life Cover (4x salary)

Zenith GP on site and virtual

Zenith AA breakdown cover

Referral scheme

Sports and Social club

Free parking

Onsite bistro

EDI networks

Perks at Work discounts

Job summary

Zenith, the UK's leading independent leasing and fleet management group, is seeking a Fleet Planner to own client accounts, plan maintenance, and ensure compliance with DVSA and UK law. The role rewards meticulous organisation, strong IT skills (Excel), and a customer-focused mindset.

Agile/hybrid work is available after probation, with a generous benefits package and career progression within the Commercial division.

Qualifications

• Strong administrative and customer service background.
• Fleet Management knowledge advantageous but trainable.
• Proficient in IT, especially Excel.
• Able to self-manage and perform under pressure.

Responsibilities

• Ensure smooth communication across event planning and execution phases.
• Adhere to each customer's service agreement for customised vehicle compliance events.
• Keep schedules, complete appointments, and meet deadlines.
• Proactively inform customers and resolve outstanding matters.
• Coordinate post-event vehicle repairs with the Fleet Team.
• Collect and distribute event documentation accurately.
• Provide informative reports to stakeholders and suggest improvements.
• Collaborate with teammates to optimise processes and communication.
• Handle inquiries and escalate issues for resolution when needed.

Skills

Administrative skills

Customer service

Fleet knowledge training

Education

CPC desirable

Tools

Excel

Job description

We're Zenith, the UK's leading independent leasing, fleet management, and vehicle outsourcing business, and we're excited to offer opportunities for Fleet Planners to join our growing Commercial division.

You'll take ownership of significant client accounts, ensuring their fleets run smoothly and legally by meticulously planning maintenance schedules, all while keeping compliance at the forefront with DVSA and UK law. Your role will ensure our clients' operations flow seamlessly, even when their vehicles need attention. This role is a stepping stone to mastering the details of commercial vehicles and compliance, building your planning skills within a team that offers clear paths for progression.

To succeed in this role, it is essential that you have a strong administrative and customer service background, any Fleet Management, HGV/LCV industry knowledge would certainly be advantageous (but this can all be trained). You will be someone who can self-manage and who thrives under pressure, exceptional teamwork abilities, and a commitment to delivering exceptional customer service. You need to have strong communication skills, a keen eye for detail, and proficiency in IT, especially Excel, and excellent organisational skills.

So, what will you be doing?

• Guarantee smooth communication throughout the event planning and execution phases, surpassing expectations.
• Adhere to each customer's individual service agreement with precision to create customised vehicle compliance events.
• Ensuring each appointment has been completed, maintain schedules, and meet deadlines consistently.
• Keep customers informed proactively and address any outstanding matters promptly.
• Efficiently coordinate post-event vehicle repairs with the Fleet Team.
• Promptly gather and distribute event documentation, ensuring accurate record-keeping.
• Offer informative reports to stakeholders and propose enhancements.
• Work with teammates to optimise processes and communication.
• Handle customer inquiries, **escalate** issues for resolution when needed.

What you'll bring

• Fleet Compliance knowledge (CPC desirable but not essential)
• A passion for delivering great customer service,
• The ability to think on your feet and problem solve
• Highly organised, with strong attention to detail and the ability to work at pace.
• Naturally take ownership of work

The good stuff…benefits!

• Salary £27,643.20
• Agile working / Hybrid working after successful probation period.
• 24 days holiday, which increases with length of employment
• Your birthday off!
• A great pension contribution by Zenith (6.25%)
• Life Cover (4x salary)
• Access to our own Zenith GP – on site and virtual for self and immediate family
• Zenith AA breakdown cover
• Excellent referral scheme if you recommend a friend to us
• Sports and Social club - Company/Team activities
• Free parking
• Onsite bistro
• Equality, Diversity & Inclusion networks
• Perks at Work – save money on everyday essentials with access to shopping discounts

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

INDGEN