Fleet Officer

National Crime Agency.; Warrington; On-site; GBP 37,000; Full time

Job summary

A governmental agency based in Warrington is seeking a Fleet Officer to provide vital business support in the management of specialist vehicles. The role involves comprehensive administrative tasks, managing compliance, and collaborating with various teams. Candidates should have strong communication skills, problem-solving abilities, and experience working under pressure. The position offers a salary of £36,057, along with attractive benefits such as a generous pension contribution and flexible working options.

Benefits

Salary of £36,057

Generous pension contribution

Flexible working options

26 days annual leave

Learning and development opportunities

Discounts and savings through various services

Qualifications

• Proven experience of working effectively under pressure, prioritising tasks and managing competing demands.
• Experience in analysing information and making informed decisions.
• Experience in building and maintaining effective relationships with stakeholders.

Responsibilities

• Provide comprehensive administrative support including document preparation and meeting coordination.
• Prioritise and manage the sub‑team inbox for efficient workflow.
• Oversee MOT compliance and verify vehicle documentation.
• Manage purchasing system (iPOS) and ensure financial administration.
• Collaborate with internal teams to define vehicle specifications.

Skills

IT Skills

Data Analysis

Customer Service

Organisation

Problem Solving

Communication

Time Management

Teamwork

Relationship Management

Risk Management

Data Management

Job description

The NCA Fleet team provides vital business support within Corporate Business Services, ensuring the safe and efficient operation of all specialist vehicles. This includes overseeing servicing, maintenance and repairs, managing MOT health check schedules and promptly alerting senior managers and Health & Safety colleagues to any issues that could impact vehicle safety.

As a Fleet Officer you will take on a varied and dynamic role where each day brings new challenges. You will provide guidance and advice to colleagues and internal customers, deliver excellent customer service, manage administration and reporting responsibilities and work closely with teams across the Agency to define specifications for vehicles due for replacement, support the purchase and management of vehicles through externally funded projects and contribute to the delivery of vehicular support for Agency priorities. The role also involves engagement with international teams to manage armoured and in‑country vehicles.

Responsibilities

• Provide comprehensive administrative support, including document preparation, departmental correspondence, meeting coordination, diary management, minute‑taking, booking travel and accommodation and organising events.
• Prioritise and manage the sub‑team inbox to ensure timely responses and efficient workflow.
• Oversee MOT compliance and verify all required vehicle documentation to maintain legal standards.
• Ensure service schedules are met within mileage and time parameters to uphold vehicle safety and reliability.
• Support senior officers with invoice processing and reconciliation, manage the purchasing system (iPOS) and ensure accurate financial administration.
• Liaise with contracted suppliers, monitor service levels, identify issues and raise concerns to senior officers.
• Manage all aspects of in‑life vehicle operations, including fuel card processing, handling Notices of Intended Prosecution (NIPs) and Penalty Charge Notices (PCNs), insurance administration and repair work orders.
• Collaborate with internal teams to define replacement specifications, negotiate with commercial partners and manufacturers and ensure new vehicles are fit for purpose and cost‑effective.
• Coordinate the removal of vehicles from the fleet in line with age and mileage parameters, completing all associated administrative tasks.
• Act as the designated single point of contact (SPoC) for sub‑team projects, ensuring clear communication and effective coordination.
• Develop and maintain strong working relationships with a wide range of internal and external stakeholders.
• Ensure accurate data management and contribute to the development and maintenance of datasets to support operational efficiency.

Application Criteria

• Lead criteria – proven experience of working effectively under pressure, prioritising tasks and managing competing demands to meet tight deadlines.
• If still tied, desirable criteria will be assessed (if advertised).
• If still tied, application sift scores will be used.

Experience Requirements

• Proven experience of working effectively under pressure, prioritising tasks and managing competing demands to meet tight deadlines.
• Proven experience in analysing information from diverse sources and using that analysis to make informed, effective decisions.
• Proven experience of building and maintaining effective relationships with stakeholders to achieve shared objectives.

Skills

• IT Skills – confident in Microsoft Office applications and able to quickly learn new systems and software as required.
• Data Analysis – skilled in extracting, interpreting and presenting data to support informed decision‑making.
• Customer Service – understands customer needs and delivers high‑quality service, aiming to exceed expectations wherever possible.
• Organisation – demonstrates strong planning skills and works in an efficient, structured manner.
• Problem Solving – applies logical thinking and creativity to analyse situations and develop effective solutions.
• Communication – communicates clearly and professionally, both in writing and verbally, adapting style to suit the audience.
• Time Management – manages workload effectively, prioritises tasks and escalates issues when necessary to meet agreed standards and deadlines.
• Teamwork – collaborates successfully with colleagues to achieve shared goals and deliver positive outcomes.
• Relationship Management – builds and maintains productive relationships with internal and external stakeholders to support business objectives.
• Risk Management – identifies potential risks and takes appropriate action to mitigate or escalates as required.
• Data Management – ensures data integrity and security, adheres to corporate record‑keeping standards and complies with relevant policies.

Benefits

• Salary of £36,057.
• National Crime Agency contributes £10,445 towards the Civil Service Defined Benefit Pension scheme.
• 26 days annual leave upon appointment, rising to 31 days after 5 years of continuous service plus 8 bank holidays.
• Flexible working, including flexi‑time, compressed hours and job sharing in line with business requirements.
• Family‑friendly policies, notably above the statutory minimum.
• Learning and development opportunities.
• Interest‑free loans and advances, including season tickets, childcare and rental deposits.
• Housing schemes – Key Worker status.
• Discounts and savings through a wide variety of services such as Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on everyday spending via the Reward Gateway, Edenred and Blue Light Card schemes.
• Staff support groups and networks.
• Sports and social activities, including membership to the Civil Service Sports Council.

Nationality Requirements

• UK nationals.
• Nationals of the Republic of Ireland.
• Nationals of Commonwealth countries who have the right to work in the UK.
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre‑settled status under the European Union Settlement Scheme (EUSS).
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre‑settled status under the EUSS.
• Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020.
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service.

Security

Successful candidates must meet the security requirements before appointment. The level of security needed is Security Check. People working with government assets must complete baseline personnel security standard checks.

Diversity and Inclusion

The Civil Service embraces diversity and promotes equal opportunities. We recruit by merit on the basis of fair and open competition, and we run a Disability Confident Scheme for candidates with disabilities who meet the minimum selection criteria. We also offer a Redeployment Interview Scheme to civil servants at risk of redundancy.

Application Process & Review

Applicants will receive an acknowledgement once their application is submitted. We aim to complete the sift and publish scores within 10 working days of the closing date of the advert; for high volume campaigns this may be extended. Scores will be provided but further feedback will not be available at this stage. Applicants who pass the lead criteria will progress to an assessment stage; those who do not are not assessed further. Following the assessment, candidates will be contacted for a successful interview or assessment. Successful candidates may be placed on a reserve list for up to 12 months if no role is immediately available.

All candidates are subject to vetting and pre‑employment checks before appointment. Once the vacancy closes, the advert will no longer be accessible.

Artificial Intelligence & Ethics

Artificial Intelligence can support your application, but all examples and statements must be truthful, factually accurate and taken directly from your own experience. Plagiarism, including the use of AI‑generated content presented as your own, may result in your application being withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.