Fleet Infrastructure Administrator (3707)

Govia Thameslink Railway Ltd.; Greater London; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Final salary pension

Free travel for you and family

75% off travel on other TOCs

Discounted Oyster Card

Family-friendly policies

StarHub discounts

Career development

Job summary

Govia Thameslink Railway Ltd. is seeking a Fleet Infrastructure Administrator based at East Croydon to provide essential administrative support to the Fleet Infrastructure team, keeping systems and records accurate and timely.

You will coordinate daily activities, produce meeting minutes, assist KPI reporting and maintain data across Asset Pro; you’ll collaborate with colleagues to deliver reliable, customer-focused journeys.

Qualifications

• Experience in an administrative or business support role.
• Proficient with Microsoft Office applications including Excel, Word, Outlook, PowerPoint and SharePoint.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and stay organised in a busy environment.
• Keen eye for detail and producing accurate work.
• Enjoy analysing information and working with data.
• Adaptable, proactive and willing to learn.
• Work well both independently and as part of a team.

Responsibilities

• Coordinate and complete a range of day-to-day administrative activities.
• Produce accurate meeting minutes and maintain action trackers.
• Support KPI reporting, training records and sickness administration.
• Maintain accurate records and ensure information is up to date.
• Produce weekly and period performance reports.
• Support administration activities within Asset Pro.
• Collaborate with colleagues across the business to provide excellent support.

Skills

Microsoft Office

Administrative experience

Communication skills

multitasking

Attention to detail

Data analysis

Teamwork

Tools

Excel

Word

Outlook

PowerPoint

SharePoint

Job description

Fleet Infrastructure Administrator (3707)

Getyour career on track with a team where you can grow, belong and make an impact from day one.

At Greater Thameslink Railway (GTR), we’re passionate about Creating Great Journeys for the millions of customers who travel on our Southern, Thameslink, Great Northern and Gatwick Express services every year.

As the UK’s largest rail operator, we connect people, places and communities across our network. Everything we do is focused on delivering safe, reliable and customer-focused journeys while making a positive difference to the communities we serve.

Why Join Us?

At GTR, your career is more than just a job. It’s a journey with opportunities to learn, develop and progress. Whether you’re building on existing experience or taking the next step in your career, we’ll support you to grow and reach your potential.

A Place Where Everyone Belongs

We’re committed to building a diverse and inclusive workplace where everyone feels welcome, valued and able to be themselves. We believe our workforce should reflect the communities we serve and actively encourage applications from people of all backgrounds, experiences and perspectives.

Join us and help create great journeys, for our customers, our communities and your career.

Ready to make a difference behind the scenes?

We’re looking for a proactive and organised Administrator to join our Fleet Infrastructure team. If you’re someone who enjoys keeping things running smoothly, working with data, and supporting a busy team to deliver great results, this could be the role for you.

This is an exciting opportunity to join a collaborative team where your organisational skills, attention to detail and ability to build positive working relationships will have a real impact every day.

What you’ll be doing

You’ll provide essential administrative support to help our Fleet Infrastructure team operate efficiently and effectively. Your responsibilities will include:

• Coordinating and completing a range of day-to-day administrative activities
• Producing accurate meeting minutes and maintaining action trackers
• Supporting KPI reporting, training records and sickness administration
• Maintaining accurate records and ensuring information is up to date
• Producing weekly and period performance reports
• Supporting administration activities within Asset Pro
• Working closely with colleagues across the business to provide excellent support

What we’re looking for

We’re more interested in your skills, behaviours and potential than a perfect match to every requirement. We’d love to hear from you if you:

• Have experience in an administrative or business support role
• Are confident using Microsoft Office applications, including Excel, Word, Outlook, PowerPoint and SharePoint
• Have excellent communication and interpersonal skills
• Can manage multiple priorities and stay organised in a busy environment
• Have a keen eye for detail and take pride in producing accurate work
• Enjoy analysing information and working with data
• Are adaptable, proactive and willing to learn
• Work well both independently and as part of a team

What We CanOffer You

At GTR, we are committed to supporting our colleagues both professionally and personally. In return for your skills and dedication, we offer a competitive benefits package including:

• Final salary pension
• Free travel on GTR and sister groups for you and your family
• 75% off travel on other train operating companies for you, and leisure for your family
• Discounted Oyster Card
• Family-friendly policies, including maternity, paternity, adoption, and shared parental leave
• Access to StarHub – our employee benefits platform offering discounts with a wide range of retailers and services
• Career development and progression opportunities across the UK's largest rail networks
• The opportunity to make a real difference to millions of customer journeys every year.

RecruitmentProcess and Timelines

We aim to provide a fair, transparent and engaging recruitment experience. This is what you can expect from our process.

• Application window: Submit your application before the advertised closing date
• Screening and shortlisting: Applications are reviewed following the closing date. This stage may include online assessments or testing, depending on the role
• Assessment: Depending on the role, you may undertake an assessment (or sent of assessments)
• Interview process: A two-stage interview process using competency-based questions to assess your skills, experience and alignment with our values
• Offer: Once successful, you will be given a verbal conditional offer which is based on a clear DBS check and medical. We will also ask you to provide your Right to Work document(s) at this stage
• Contract: Your contract and formal offer letter will be issued once a start date has been agreed
• Induction: Your first week of employment will be at our East Croydon location where you’ll undertake your induction and receive your IT equipment before you meet your team and get stuck into your new role.

We will keep candidates informed throughout the process and aim to complete hiring decisions in a timely manner. Due to the high volume of applications we receive, we are unfortunately unable to provide individual feedback at the application stage.

Please note that we reserve the right to close this vacancy earlier than the advertised closing date if we receive a high volume of suitable applications.

“It was my brother’s suggestion to join the railway. He was already working in the industry and knew I had some university bills to pay off so told me to give it a go, get out of debt and see what I wanted to do next. After a while, it just felt like actually – this is exactly where I’m meant to be. I’m part of a great team and the on-board department as a whole are brilliant to work with. I feel at home here.”

Tonderai Matizha-Johnson
Area Operations Manager

“When I saw that GTR was advertising places for its apprenticeship scheme I looked into it straight away because I thought it was a great opportunity to learn whilst getting real life experience in a 9-5 job. I applied for a level three business administration apprenticeship and was thrilled to find out I had a place on the course! I was so excited that I didn’t even mind it was based 250 miles away from where I lived.”

“Working for GTR is very rewarding and fulfilling. You really feel like you’re making a difference to customers, no matter what role you’re in as at the end of the day they’re the heart of our business. I’ve had lots of opportunities to explore other aspects of the business including supporting our station staff and gaining my Train Dispatch Licence which has been enriching for my experience here.”

“If you’ve always had an interest in rail, or maybe you’re just curious to find out what working in the railway might look like, GTR is the operator to go for. Not many companies do an official work experience program and this unique opportunity will give you a good grounding with varied activities to help you find the best place in the railway for you. It certainly did it for me.”

Nathaniel Owen
Station Manager

“I work as part of the Fleet Infrastructure team, which means ensuring our 18 Engineering locations operate safely and efficiently. We oversee all building and track maintenance works as well as various minor and major projects across the network.”

“I started in a small ticket office back in 1996 and have continued to work my way up ever since. A previous manager told me about a job he’d seen advertised for a trainer. ’d never considered a job in HR or mentoring before then, but he said I’d be perfect for it and I haven’t looked back since!”

Zoey Hudson
Head of Talent, Diversity and Inclusion

“Since April, I’ve helped to support our Kickstart Scheme. It’s been a really rewarding process to be part of because I know first-hand how tough it can be to find work once you’re out of it.”

“I’m a Thameslink passenger host and team leader based at Luton station and I’m currently doing a Level 3 Supervisor apprenticeship so that I can improve my skills even further. I was hesitant to do the apprenticeship at first because of my age – I left school over 60 years ago without any qualifications! It’s been hard to get back into the routine of learning again.”

“It was my brother’s suggestion to join the railway. He was already working in the industry and knew I had some university bills to pay off so told me to give it a go, get out of debt and see what I wanted to do next. After a while, it just felt like actually – this is exactly where I’m meant to be. I’m part of a great team and the on-board department as a whole are brilliant to work with. I feel at home here.”

Tonderai Matizha-Johnson
Area Operations Manager

“When I saw that GTR was advertising places for its apprenticeship scheme I looked into it straight away because I thought it was a great opportunity to learn whilst getting real life experience in a 9-5 job. I applied for a level three business administration apprenticeship and was thrilled to find out I had a place on the course! I was so excited that I didn’t even mind it was based 250 miles away from where I lived.”

“Working for GTR is very rewarding and fulfilling. You really feel like you’re making a difference to customers, no matter what role you’re in as at the end of the day they’re the heart of our business. I’ve had lots of opportunities to explore other aspects of the business including supporting our station staff and gaining my Train Dispatch Licence which has been enriching for my experience here.”

“If you’ve always had an interest in rail, or maybe you’re just curious to find out what working in the railway might look like, GTR is the operator to go for. Not many companies do an official work experience program and this unique opportunity will give you a good grounding with varied activities to help you find the best place in the railway for you. It certainly did it for me.”

Nathaniel Owen
Station Manager

“I work as part of the Fleet Infrastructure team, which means ensuring our 18 Engineering locations operate safely and efficiently. We oversee all building and track maintenance works as well as various minor and major projects across the network.”

“I started in a small ticket office back in 1996 and have continued to work my way up ever since. A previous manager told me about a job he’d seen advertised for a trainer. ’d never considered a job in HR or mentoring before then, but he said I’d be perfect for it and I haven’t looked back since!”

Zoey Hudson
Head of Talent, Diversity and Inclusion

“Since April, I’ve helped to support our Kickstart Scheme. It’s been a really rewarding process to be part of because I know first-hand how tough it can be to find work once you’re out of it.”

“I’m a Thameslink passenger host and team leader based at Luton station and I’m currently doing a Level 3 Supervisor apprenticeship so that I can improve my skills even further. I was hesitant to do the apprenticeship at first because of my age – I left school over 60 years ago without any qualifications! It’s been hard to get back into the routine of learning again.”