Fleet Coordinator - 4-on/ 4-off shift pattern

Jobwise Ltd; Warrington; On-site; GBP 31,216,000 - 42,237,000; Full time

Benefits offered by this job

Weekly pay

Overtime at enhanced rates

Performance-related bonus

Free on-site parking

Paid annual leave

Job summary

Jobwise Ltd is seeking a Fleet Coordinator in Appleton, Warrington to support HGV drivers and the fleet operation. You will coordinate breakdowns, repairs and maintenance, and own incidents from start to finish in a fast-paced logistics environment.

The role requires experience in a customer service or logistics setting, strong communication, and the ability to manage multiple priorities. A full UK driving licence and own vehicle are highly desirable due to location and transport links.

Qualifications

• Experience in fleet coordination or logistics
• Excellent communication and organisational skills
• Full UK driving licence (and access to own vehicle) is advantageous

Responsibilities

• Coordinate vehicle breakdowns, repairs and maintenance with suppliers
• Respond to driver calls and resolve fleet queries within set timescales
• Maintain fleet records and update the internal fleet management system
• Take ownership of fleet incidents from start to finish with operations teams
• Monitor supplier performance to ensure service levels are met

Skills

Fleet coordination experience

Customer service experience

Logistics experience

Communication skills

Organisational skills

Attention to detail

Problem solving

MS Office (Excel, Word, Outlook)

Full UK driving licence

Education

GCSE English and Maths

Tools

MS Excel

MS Word

MS Outlook

Job description

Do you enjoy solving problems and providing excellent customer service in a fast-paced environment? This is an exciting opportunity for a Fleet Coordinator to join a leading logistics business based in Appleton, Warrington, providing essential support to HGV drivers and the wider fleet operation. As a Fleet Coordinator, you'll play a key role in ensuring vehicle breakdowns, repairs and maintenance are managed efficiently, helping to keep a large commercial fleet operating safely and effectively.

This Fleet Coordinator role would suit someone with previous customer service, logistics or fleet administration experience who enjoys working in a busy environment, can think on their feet and takes pride in delivering excellent service. You'll work closely with drivers, suppliers and internal teams, taking ownership of fleet incidents from start to finish. Due to the location and limited public transport links, candidates will ideally have their own transport to commute to site.

What will you be doing as a Fleet Coordinator?

• Managing and coordinating vehicle breakdowns, repairs and routine maintenance with external suppliers
• Responding to driver calls and resolving fleet-related queries within agreed timescales
• Assessing reported vehicle defects and determining the appropriate course of action
• Taking ownership of fleet incidents, liaising with accident management providers and operational teams through to resolution
• Updating operations teams with repair progress and estimated completion times
• Maintaining accurate fleet records, including breakdowns, defects and purchase orders
• Updating and maintaining the internal fleet management system
• Ensuring vehicle maintenance records are compliant with company procedures and legislative requirements
• Monitoring supplier performance to ensure agreed service levels are achieved
• Completing incident escalation documentation where required
• Supporting the wider Fleet Administration team, including holiday cover
• Keeping up to date with internal processes and operational updates

We would LOVE to hear from you if you have the following skills and experience:

• Previous experience as a Fleet Coordinator, Fleet Administrator, Transport Administrator, Logistics Coordinator, Logistics Administrator, Customer Service Advisor, Helpdesk Advisor, Operations Administrator or Transport Planner
• Previous experience working within a customer service, logistics, fleet or transport environment
• Excellent communication and interpersonal skills with the confidence to build relationships at all levels
• Strong organisational skills with the ability to manage multiple priorities
• Excellent attention to detail and accuracy
• Good problem-solving skills with the ability to remain calm under pressure
• Competent using Microsoft Excel, Word and Outlook, with accurate keyboard skills
• Ability to work independently whilst also contributing to a collaborative team
• GCSEs (or equivalent) in English and Maths would be advantageous
• A full UK driving licence and access to your own vehicle is highly desirable due to the location in Appleton, Warrington and limited public transport links.

What will you get in return for your work as a Fleet Coordinator?

• £12.82 per hour (equivalent to £26,660 per annum)
• Weekly pay
• Full-time, 40 hours per week
• 4 on / 4 off shift pattern, working 6:00am - 6:00pm
• Temporary assignment until the end of the year, with the potential for longer-term opportunities
• Opportunity to earn overtime at enhanced rates
• Performance-related bonus scheme
• Free on-site parking
• Paid annual leave (accrued)
• Opportunity to join a leading logistics business within a supportive and friendly team
• Valuable experience working within a busy fleet and logistics operation