Fleet Administration Specialist

TN United Kingdom; North Shields; On-site; GBP 32,000 - 35,000; Full time

Job summary

An inspiring company in the vehicle repair sector is seeking a Fleet Administration Specialist to enhance their operations in North Shields. This role involves managing customer inquiries, overseeing maintenance schedules, and ensuring compliance with warranty regulations. The ideal candidate will thrive in a supportive environment that values employee investment and teamwork. Join a well-established firm that has been a leader in the industry for over 20 years, where your contributions will directly impact the efficiency and effectiveness of a diverse fleet management operation. If you are passionate about customer service and fleet administration, this opportunity is perfect for you.

Qualifications

• Experience in fleet administration and customer service is essential.
• Knowledge of compliance and warranty management is crucial.

Responsibilities

• Ensure timely responses to customer inquiries and manage expectations.
• Oversee maintenance issues and liaise with suppliers for timely repairs.
• Manage warranty claims and compliance with regulations.

Skills

Customer Service

Fleet Management

Warranty Management

Compliance Knowledge

Education

Relevant Experience in Fleet Administration

Tools

Fleet Management System

Data Analysis Tools

Job description

Fleet Administration Specialist, North Shields

Client:

Kemp Recruitment

Location:

North Shields, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

755d173c0148

Job Views:

5

Posted:

06.04.2025

Job Description:

Job Title: Fleet Administration Specialist
Location: North Shields
Pay: £32,000 - £35,000 + Benefits
Shift: Monday to Friday - 8am - 4.30pm or 9am - 5.30pm

About your new company

A well-established commercial vehicle repair centre with depots across the UK, they have a diverse fleet of vans, trailers, excavators and 44 tonne tankers with over 5,000 vehicles in their fleet. My client is an inspiring company to work for who invest heavily in their employees, ensuring a supportive and inclusive workforce. They have been well established for over 20 years, they are a secure company owned by 2 utilities and are now looking for a Fleet Administration Specialist to be based at their head office in North Shields.

Fleet Administration Specialist Key Responsibilities:

Customer Service

• Take ownership to ensure customer enquiries are responded within SLA timescales and expectations are managed and any queries outside of the role are escalated to the relevant department.
• Update customers within agreed timescales (including representing at customer/supplier meetings) on asset compliance, defects, recalls, excessive costs, maintenance service updates and workshop delays/downtime.
• Respond to calls and review the fleet management shared inbox ensuring customers are responded to in a timely manner.
• Ensuring customers are aware of maintenance schedule, validate notification system and escalate late events to key customer and contacts.

Fleet Management Maintenance Specialism

• Take ownership of any customer maintenance issues; liaising with the relevant suppliers to ensure work is completed and in a suitable time.
• Take the lead for challenging parts and labour information provided by suppliers.
• Maintenance Events:
• Ensure new assets events are aligned with the asset specification.
• Review asset to ensure all legal maintenance events are appropriately allocated in line with the age and type of asset.
• Review system reports to ensure date correct within monthly maintenance schedules for Suppliers.
• Realign maintenance inspection intervals when required (e.g. age, condition, supplier recommendation, workshop loading, aligning to other maintenance events).
• Complete fleet system data checks.
• Deliver effective control of vehicle event dates when moving dates forward in the fleet management system.
• LOLERS:
• Responsible for reviewing the events assigned to any equipment requiring a LOLER examination.
• Ensure any defects or advisories raised by a LOLER supplier are recorded and rectified in accordance with the recommended time scale.
• Manage external service providers ensuring appropriate repair methods are undertaken, replacement parts supplied are of the required standard and cost. Liaising with Commercial and Workshop staff if support required.

Fleet Management Warranty and Compliance Specialism

• Warranty Management: Organising asset repairs and value for the business and customer within warranty period and achieve supplier goodwill. Ensure assets are tracked and the customer and internal team are informed of asset status.
• Collating the data for warranty repairs and sharing the value saved for the customer to the Fleet Management Controller.
• Ensure all HGV assets are appropriately set in the O Licence area of the fleet management system.
• MOT plating area updated with MOT pass, PRS, Fails with reasons. Reviewing HGV defects outstanding, ensure escalated to the appropriate team (Workshop, Customer, Transport Manager).
• DVSA Earned Recognition - reviewing KPIs, amending data set on the ER platform within scheme timescales.

Next steps

If this sounds of interest or you are looking for advice on your next role, please contact: Chris Grimes at Kemp Recruitment on 07718937245 for further information.