Flagship Store Experience Leader

Boots UK; Newbury; On-site; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Employee discount across Boots

Discretionary annual bonus

38 days annual leave

Enhanced parental leave pay

Flexible benefits scheme

Wellbeing support via EAP

Job summary

Boots Opticians is seeking an experienced Experience Manager to lead flagship store teams and drive brilliant customer and patient experiences. The role starts with training at the Newbury store, with a permanent placement across the region on successful completion.

You'll coach leaders, manage performance, and ensure high standards of service while balancing commercial performance and clinical excellence. A hands-on, visible leadership style is essential.

Qualifications

• Leadership experience in a busy, customer-focused environment.
• Proven ability to develop teams and coach colleagues.
• Strong commercial awareness and performance delivery.

Responsibilities

• Lead, inspire and develop colleagues to deliver exceptional customer and patient experiences.
• Build strong, engaged teams with clear expectations and accountability.
• Drive commercial and operational performance across Boots Opticians locations.
• Champion the Boots Opticians brand and ensure consistently brilliant experiences.
• Collaborate with clinicians and store teams to deliver joined-up patient journeys.

Skills

People leadership

People development

Customer focus

Commercial acumen

Retail/optics experience

Job description

Boots Opticians is seeking an experienced Experience Manager to lead flagship store teams and drive brilliant customer and patient experiences. The role starts with training at the Newbury store, with a permanent placement across the region on successful completion.

You'll coach leaders, manage performance, and ensure high standards of service while balancing commercial performance and clinical excellence. A hands-on, visible leadership style is essential.