(Fixed Term) Support Services Administrator (Hybrid Working) based in Derby

MHA; East Midlands; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Blue Light Card

28 Days Holiday

Care and Support for You

Life assurance for contracted-hours

Occupational Sick-Pay

Job summary

MHA is seeking a Support Services Administrator in Derby on a fixed-term basis for 12 months. The role is hybrid, with 2/3 days in Derby and 1st month primarily office-based for training. Salary is £26,312 per annum for 37 hours a week.

You will support the Property Team with estates queries and ensure compliance paperwork is maintained. Ideal candidates have property or customer service experience, strong organisation, and good telephone/email communication skills.

Qualifications

• Experience in property or customer services.
• Confident in resolving queries over the telephone and by email.
• Organised and methodical with great attention to detail and computer literacy.

Responsibilities

• Be the main contact for the Property Team and handle estates-related queries (repairs, servicing, purchase orders).
• Ensure compliance paperwork for homes and schemes is in order.
• Support colleagues during hybrid work model and assist with coordination of activities.

Skills

Property experience

Customer service

Phone & email support

Organised

Attention to detail

Computer literacy

Job description

(Fixed Term) Support Services Administrator (Hybrid Working) based in Derby

Support Services Administrator (Hybrid Working) based in Derby

Salary - £26,312 per annum - 37 hours per week

Hybrid working 2/3 days per week in Derby

Fixed Term - 12 months - To meet business needs and increased workload

The role of Support Services Administrator is an exciting, varied and busy role – You will be the main point of contact for our Property Team, and will receive calls and emails to provide support on a variety of Estates-related queries such as repairs, servicing and purchase orders for all of the homes and schemes in your area. You will also be responsible for ensuring all of the compliance paperwork for your homes and schemes is in order.

The office is based in Derby, and the team works flexibly under a hybrid model both in the office and at home. For the first 4 weeks of the role, you will be 100% office-based to aid with training.

Who we’re looking for:

We are looking for someone who has experience in property or customer services. Confident in effectively resolving queries over the telephone and by email. Someone organised, methodical, with great attention to detail and computer literate.

Perks of joining the MHA family:

• Values-driven culture - we're super proud of our culture. Click here to learn more.
• Access to Blue Light Card - The UK's no.1 discount service for emergency services, NHS, social care sector & armed forces.
• 28 Days Holiday - including bank holidays (pro-rata FTE is 37 hrs per week).
• Care and Support for You - Our in-house Chaplaincy service is widely recognised within MHA and beyond and is available to all staff members who may benefit from pastoral care and support.
• Buy and Sell Annual Leave – buy or sell up to a week’s holiday per annum (depending on your annual entitlement).
• MHA Cares for You – Our bespoke scheme offering a wide range of deals and discounts in leading retailers and online stores.
• Highly supportive leadership team.
• Occupational Sick-Pay
• Life assurance for contracted-hours colleagues.

Please note: that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Please note: that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme.

Equality, diversity and inclusion

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme.