Fixed Term IUC Team Manager – BrisDoc Healthcare Services

AVON LMC LTD; Bristol; On-site; GBP 60,000 - 75,000; Full time

Job summary

BrisDoc is seeking an experienced senior operational manager to lead the service across Bristol, North Somerset and South Gloucestershire, ensuring high standards of patient care and service delivery. The role combines line management with strategic oversight, working closely with Shift Managers and the wider Operational Team.

You will oversee rota planning, staff supervision, HR processes, and performance management to uphold BrisDoc's Code of Conduct and NHS expectations, maintaining patient

Responsibilities

• Senior operational management, supervision and quality assurance to shifts to ensure high standards of patient care across the service.
• Collaboration with Shift Managers to ensure arrangements for the operational management of shifts are fit for purpose.
• Ensure patient care standards and patient satisfaction are maintained by the work of all team members on duty.
• Line and Team Management: responsibility for line management of all staff in the team, supervision and support, manage HR issues and performance, disciplinary and sickness meetings with support from Ops Leads.
• Rota Management: co-ordinate team rota and ensure shifts are covered, plan contingencies for unexpected absence, ensure time- and resource-efficient rota management.

Job description

Overview

The core purpose of this role is to support the operational delivery of the IUC service across Bristol, North Somerset and South Gloucestershire, provide team leadership and high quality line management to operational teams within the service, and provide base management for a Severnside treatment centre. As part of the Service Delivery Team, you will lead our service alongside the wider Operational Team. At all times the post holder must act in a manner consistent with our code of conduct and represent BrisDoc and the NHS.

Main duties of the job

• Senior operational management, supervision and quality assurance to shifts to ensure high standards of patient care are maintained across the service.
• Collaboration with Shift Managers when on duty to ensure that arrangements for the operational management of shifts are fit for purpose.
• Ensure patient care standards and patient satisfaction are maintained by the work of all team members on duty.
• Line and Team Management
  • To have responsibility for the line management of all members of staff in the team.
  • To ensure that staff are appropriately supervised and supported in undertaking their allocated duties.
  • Lead specific HR issues and risks in line with BrisDoc policy with support from the People team, and carry out performance, disciplinary, sickness, grievance meetings with support from Ops Leads.
  • To manage the performance of team members and ensure that individual and team performance supports service delivery in line with required standards and the Code of Expectations.
• Rota Management
  • To co-ordinate the team rota and ensure that all shifts are covered.
  • To plan contingencies for unexpected absence that may impact shift cover.
  • To ensure that rota management is undertaken in a time- and resource-efficient way.