Fixed-Term Clerical Assistant, Repairs Team

Southlanarkshire; East Kilbride; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Enrolment in pension scheme

Salary Sacrifice AVC option

Up to 33 days annual leave

Public holiday entitlement

Sick pay

Flexible working

Cinema discounts

Job summary

Southlanarkshire Council is seeking a Clerical Assistant to join the repairs team at the East Kilbride Business Unit. You will diagnose, order and instruct repair requests per Council policy, using Word and Excel to document processes and maintain records.

The role emphasises strong customer service, effective communication, and the ability to prioritise workload while supporting team goals and projects in a fixed-term 3–6 month contract.

Qualifications

• Experience handling complex customer enquiries by telephone.
• Effective communication and IT literacy are essential.
• Ability to prioritise workload and adapt to changing priorities.

Responsibilities

• Diagnose, order and instruct repair requests in line with Council policies.
• Demonstrate clearly the use of Word and Excel in daily tasks.
• Provide excellent customer service and support to stakeholders.
• Prioritise workload and contribute to team goals and projects.

Skills

Customer service

Communication

Prioritisation

Teamwork

Problem solving

Tools

Microsoft Word

Microsoft Excel

Job description

Southlanarkshire Council is seeking a Clerical Assistant to join the repairs team at the East Kilbride Business Unit. You will diagnose, order and instruct repair requests per Council policy, using Word and Excel to document processes and maintain records.

The role emphasises strong customer service, effective communication, and the ability to prioritise workload while supporting team goals and projects in a fixed-term 3–6 month contract.