Five-Star Private Club Security & Guest Experience

The Pembroke Club; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Best-in-class salary

Family meal on shift

Industry-leading Learning & Developm…

Pension scheme

Annual staff award ceremony

Job summary

The Pembroke is seeking a professional Security/Doorman to join its luxury Belgravia club. You will welcome members and guests with warmth, perform discreet access control, and maintain a five-star service standard while staying vigilant to potential risks.

You will work evenings, weekends and holidays as required, using security systems and radios, recording incidents, and upholding brand presentation and confidentiality in a high-end environment.

Qualifications

• Experience in front-of-house/security/doorman/guest-facing roles in luxury settings.
• Excellent five-star customer service with discretion and professionalism.
• Valid SIA Door Supervisor licence with evidence before appointment.

Responsibilities

• Welcome members and guests with warmth and professionalism reflecting five-star standards.
• Provide discreet assistance including directions, accessibility support, luggage, taxis.
• Communicate clearly, resolve questions or sensitive situations with good judgement.
• Maintain calm, approachable presence while monitoring for security risks.
• Act as brand ambassador with immaculate presentation and confidentiality.
• Control access by verifying members and authorised visitors per policy.
• Conduct patrols, monitor entrances, and maintain discreet security presence.
• Respond to incidents or emergencies and escalate as required.
• Log incidents and maintain radio communications with teams.

Skills

Front-of-house

Security

Doorman

Guest-facing

Education

SIA Door Supervisor licence

Tools

Access control systems

CCTV monitoring

Radios

Microsoft Office

Job description

The Pembroke is seeking a professional Security/Doorman to join its luxury Belgravia club. You will welcome members and guests with warmth, perform discreet access control, and maintain a five-star service standard while staying vigilant to potential risks.

You will work evenings, weekends and holidays as required, using security systems and radios, recording incidents, and upholding brand presentation and confidentiality in a high-end environment.