Fitness Instructor

The Wave; Peacehaven; On-site; GBP 18,000 - 24,000; Full time

Job summary

The Wave in Peacehaven is seeking a dedicated Fitness Instructor to supervise the gym floor and deliver member journeys, including Welcome Workouts and Personal Plans. You will coach, motivate, and engage members to help them reach their fitness goals while maintaining a welcoming, safe environment.

Responsibilities include leading group sessions, running workshops, promoting centre challenges, and supporting membership sales. Training and uniform compliance are required.

Qualifications

• Proven ability to engage with gym members and drive retention.
• Strong coaching and demonstration skills to guide proper exercise form.
• Excellent communication and interpersonal skills for member support.

Responsibilities

• Motivate and support customers to increase retention and help them reach goals.
• Carry out gym appointments and deliver member journey activities (Welcome Workouts, Personal Plans, Plan reviews).
• Provide guidance on equipment use and exercise technique for safety.
• Deliver gym floor group training sessions as needed across sites.
• Deliver in-centre gym workshops when required.
• Create and promote in-centre gym challenges to engage members.
• Participate in membership sales by highlighting benefits of membership and group classes.
• Meet agreed KPI targets set by Operations Manager.

Skills

Customer service

Coaching

Fitness instruction

Communication

Job description

Undertake all functions involved in the daily operation and service delivery within Gym. This includes providing supervision of the gym floor, undertaking various gym appointments including gym programming, reviews, floor-based coaching and a high level of engagement and connection to actively recruit and retain members. As a Fitness Instructor you will be required to deliver the highest quality service throughout the Centre by inspiring and motivating customers, to increase retention and provide guidance as well as support to ensure customers achieve their goals. Main Duties

• To motivate and support customers to increase retention and support customers to achieve their goals.
• To carry out gym appointments and deliver our member journey, including Welcome Workouts, Personal Plans and Plan reviews.
• Provide advice and guidance to customers to ensure they use equipment safely and adopt the correct exercise technique.
• Deliver gym floor group training sessions as required (cross site if/when required)
• Deliver gym floor workshops as required (cross site if/when required)
• Create and promote in centre gym challenges to engage customers.
• To actively participate in the membership sales process by making customers aware of the benefits of membership and group exercise participation.
• To meet agreed performance KPI targets set by the Operations Manager.
• Create content for websites and social media platforms in the manner of images and video material.
• To assist the Operations Management Team in organising special events, program development and promotions when required.
• To ensure that the gym is maintained in a clean, safe, hygienic and tidy condition during your hours of supervision.
• Following & adhering to site checklists.
• To carry out appropriate maintenance checks and follow procedures to ensure kit is back in working order as soon as possible.

General

• To wear the uniform provided by the centre and always adopt a high level of presentation.
• To comply with health and safety processes and procedures.
• Attend training sessions and team meetings as and when required.