Fitness Coach & Member Experience Lead

Village Hotels - Portsmouth; Plymouth; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Complimentary Health and Wellness

Discount on overnight stays

Flexible working hours

Training and development

Well-being benefits

Job summary

Village Hotel Club is seeking a proactive Leisure Club Associate to welcome members, run gym orientations, lead fitness classes, and help maintain a spotless club environment.

You will work under the Leisure Club Operations Manager, delivering excellent customer service, coaching members, ensuring safety, and contributing to a friendly, energetic atmosphere that keeps members returning.

Qualifications

• A passion for hospitality, leisure and fitness with the ability to engage members.
• Personal training qualification and experience in a similar environment.
• Strong customer service mindset with a focus on member satisfaction.

Responsibilities

• Welcome new members with gym orientations and inductions.
• Lead fitness classes and coaching sessions as needed.
• Monitor pool area and maintain cleanliness and safety across the club.
• Contribute to a positive, energetic member experience and a smooth daily operation.

Skills

Personal training qualification

Customer service

Communication

Teamwork

Job description

Village Hotel Club is seeking a proactive Leisure Club Associate to welcome members, run gym orientations, lead fitness classes, and help maintain a spotless club environment.

You will work under the Leisure Club Operations Manager, delivering excellent customer service, coaching members, ensuring safety, and contributing to a friendly, energetic atmosphere that keeps members returning.