Fitness Area Lead: Inspire Teams, Elevate Classes

Mid Devon; Tiverton; Remote; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Generous annual leave

Free uniform

DBS check

Employee assistance programme

Professional development

Job summary

Active Mid Devon in Tiverton is seeking a Fitness Area Lead to steer the gym, class programme and instructor team. You will partner with the Centre Manager to boost participation, retention and service excellence while shaping the future of our fitness offer.

Lead, develop and mentor staff, optimise group exercise through KPIs, and manage operations with Health and Safety at the fore. This role combines people leadership with hands-on programme development to drive growth.

Qualifications

• Experience in fitness/leisure environment.
• Experience leading, coaching or supervising teams.
• Strong understanding of member retention and customer engagement.
• Experience using data and performance indicators to improve participation.
• Knowledge of Health and Safety, NOPs and EAPs.
• Excellent communication, organisation and problem-solving skills.

Responsibilities

• Lead and develop Fitness Instructors and Class Instructors.
• Review group exercise programme using KPIs to identify growth opportunities.
• Monitor performance data and reports to support service improvement.
• Introduce new initiatives, fitness products and strategies to enhance customer experience.
• Ensure exceptional customer service through proactive member engagement and programming support.
• Oversee cleanliness, presentation and operational standards of fitness facilities.
• Deliver induction training and ongoing staff development.
• Create and maintain fitness services via leisure management software.
• Support day-to-day leisure centre operations including reception and poolside cover.
• Ensure safe operation per Health and Safety, NOPs and EAPs.
• Coordinate maintenance with Estates and external contractors.

Skills

Leadership experience

Data-driven decisions

Customer engagement

Communication skills

IT literacy & leisure software

Tools

Leisure management software

MS Office

Job description

Active Mid Devon in Tiverton is seeking a Fitness Area Lead to steer the gym, class programme and instructor team. You will partner with the Centre Manager to boost participation, retention and service excellence while shaping the future of our fitness offer.

Lead, develop and mentor staff, optimise group exercise through KPIs, and manage operations with Health and Safety at the fore. This role combines people leadership with hands-on programme development to drive growth.